About this role
We are seeking an experienced and dynamic General Manager to lead our operations at our St. Louis location on Watson Road. As General Manager, you will be the driving force behind our store's success, overseeing all aspects of daily operations while fostering a positive, high-performing team environment. This is an exceptional opportunity to demonstrate your leadership capabilities, strategic vision, and commitment to operational excellence in a fast-paced, customer-focused organization.
Direct and oversee all store operations during assigned shifts, ensuring adherence to company policies, procedures, and quality standards at all timesManage all cost controls, inventory management, cash handling, and financial reporting to maintain profitability and operational efficiencyLead, mentor, and motivate team members through effective communication, performance feedback, and recognition of achievementsRecruit, hire, train, and develop staff members while fostering a collaborative and inclusive workplace cultureMaintain strict quality control standards for food preparation, product delivery, and customer service excellenceImplement and monitor scheduling systems to ensure adequate staffing levels and optimal labor cost managementAnalyze sales data, customer feedback, and operational metrics to identify opportunities for improvement and growthEnsure store cleanliness, equipment maintenance, and compliance with health and safety regulationsDevelop and execute local marketing initiatives to drive customer engagement and increase store profitabilityHandle customer concerns and complaints with empathy and professionalism, resolving issues promptly and effectivelyManage inventory ordering, receiving, and storage to minimize waste while maintaining product qualityPrepare accurate reports, documentation, and administrative paperwork in a timely and organized mannerModel exemplary work ethic, punctuality, and professional behavior to set the standard for your teamCommunicate transparently with upper management regarding store performance, challenges, and strategic recommendations **Required Skills:**
Strong leadership and team management abilities with proven experience motivating diverse groupsExcellent mathematical skills including the ability to manage budgets, analyze costs, and calculate financial metrics accuratelyProficiency with point-of-sale (POS) systems and computer applicationsAdvanced verbal and written communication skills for effective interaction with team members and customersDemonstrated ability to multitask and prioritize responsibilities in a fast-paced environmentStrong organizational and time management skills with meticulous attention to detailCash handling expertise and accuracy in monetary transactionsProblem-solving and analytical capabilities to address operational challenges decisivelyCustomer service orientation with a commitment to delivering exceptional experiencesConflict resolution and interpersonal skills to manage team dynamics and customer interactions**Required Experience:**
Minimum 2-3 years of management or supervisory experience in a food service or restaurant environmentProven track record of successfully leading and developing team membersExperience with inventory control, cost management, and financial analysisDemonstrated success in driving sales, profitability, and operational efficiencyBackground in customer service with a focus on building positive relationships**Preferred Skills:**
Experience with food safety certifications and regulatory complianceKnowledge of marketing strategies and promotional executionFamiliarity with scheduling software and labor management systemsExperience in training and onboarding new employeesStrategic planning and business development experience**Education:**
High school diploma or equivalent requiredAssociate's degree or higher in Business Administration, Management, or related field preferred**Other Requirements:**
Valid driver's license with reliable transportationAbility to work flexible hours, including evenings, weekends, and holidays as neededReliable attendance and strong commitment to punctualityWillingness to work in varying temperature conditions and fast-paced environments