About this role
Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.
温かいおもてなしを支える、なくてはならない存在
ハウスキーピングアテンダントは、客室管理部門の円滑な運営を支える重要なポジションです。各種事務業務やデータ管理、チームサポートを通じて、ハウスキーピングオペレーションを支えていただきます。
ダブルツリーbyヒルトン東京有明ならではの温かいホスピタリティを大切にしながら、チームメンバーと協力し、お客様に快適で心地よい滞在をお届けすることで、「また泊まりたい」と思っていただける思い出づくりに貢献していただきます。
A Key Role in delivering Warm Hospitality
As a Housekeeping Attendant, you will play an essential role in supporting the smooth operation of the Housekeeping Department. Through administrative support, record management, and team coordination, you will help ensure efficient housekeeping operations and contribute to a seamless guest experience.
At DoubleTree by Hilton Tokyo Ariake, we believe in delivering warm and caring hospitality. By working closely with your fellow team members, you will help create a comfortable and memorable stay for our guests, contributing to experiences that inspire them to return again and again.
主な業務内容
- 客室清掃の進捗状況を確認し、効率的なオペレーションをサポート
- 客室の清掃ステータス管理およびフロントオフィスとの情報共有
- ゲストからのリクエスト（アメニティ、備品、貸出品など）への対応・手配
- リネン類やアメニティ、清掃用品などの在庫管理および発注業務
- フロントオフィス、施設管理部門、ランドリーなど関連部署との連携
- 忘れ物対応や客室不備などに関する問い合わせ対応
- 客室品質基準の維持・向上に向けたサポート業務
- 各種レポート作成やデータ入力などの事務業務
Main Responsibilities
- Monitor room cleaning progress and support efficient housekeeping operations.
- Manage guest room status updates and coordinate room availability information with the Front Office team.
- Handle and arrange guest requests, including amenities, supplies, and loan items.
- Manage inventory levels and ordering of linens, guest amenities, and housekeeping supplies.
- Coordinate with related departments such as Front Office, Engineering, and Laundry to ensure smooth operations.
- Respond to and follow up on lost-and-found inquiries and guest room maintenance issues.
- Support the maintenance and improvement of guest room quality standards.
- Prepare reports, maintain records, and perform various administrative and data entry tasks.
ヒルトンでは、私たちのコア・バリュー（基本的価値観）が、ここで成功するために必要な行動指針であり、すべてのチームメンバーに求める資質を表しています。
- おもてなしを通じて人々に温かさと光を届けることへの情熱（Hospitality）
- 常に正しい行動をとり、高い倫理観を持って行動すること（Integrity）
- 他者を導き、良い影響を与えること（Leadership）
- 最高の成果はチームワークによって生まれるという信念（Teamwork）
- 当事者意識を持ち、責任を果たすこと（Ownership）
- 「今この瞬間」を大切にし、迅速かつ規律ある行動で価値を生み出すこと（Now）
ハウスキーピング未経験者の方も大歓迎です！
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
No experience required. We welcome candidates with no prior experience!