About this role
Our Lady of the Lake Health provides care for a full range of illness or injury, including those that are extremely complex, for both pediatric and adult patients. We are a nonprofit, Catholic healthcare ministry based in Baton Rouge with more than 7,500 employees and more than 2,900 active physicians, including more than 600 employed physicians.
We are committed to building a healthy community through excellence in patient care and education. Being our best earns us the trust and loyalty of our community, and our culture of excellence is directly tied to our mission. We believe in the value of receiving a broad range of healthcare from one trusted provider, and we pursue and provide a comprehensive range of advanced programs, treatments and technologies.
The HR Generalist primarily provides general HR support within the functional areas of the human resources department at an onsite market location. This position may act as a team leader or a SME for a particular sub function. Follows standard forms, communication and processes. Responds with standard communication but also recognizes when something is not “standard” to escalate to SME accordingly. Understands regulations and regulation changes.
Customer Service
- 1. Escalates complex or sensitive issues to the appropriate Human Resources Center of Excellence (CoE) and/or Service Delivery Manager to ensure timely and effective resolution.
Departmental Support
- 1. Develops and maintains processes, procedures, and work instructions related to Human Resources operations, with management approval.
- 2. Collaborates with internal departments and external vendors to ensure efficient operations, high-quality service delivery, and customer satisfaction. Facilitates referrals to appropriate HR resources or Centers of Excellence when specialized support is needed.
- 3. Investigates, analyzes, and resolves a wide range of escalated employee and management inquiries. Effectively prioritizes issues to ensure consistent, timely, and customer-focused resolutions. Ensures outcomes are communicated and finalized within applicable regulatory, policy, or organizational timeframes.
- 5. Interprets, communicates, and educates leaders and team members on Human Resources policies, procedures, programs, and best practices, providing guidance and support as needed.
Research
- 1. Conducts research and analysis to identify root causes, evaluate options, and provide recommendations for resolving employee and organizational issues.
- 2. Anticipates and addresses unstated customer needs, proactively identifies potential concerns, and recognizes situations requiring escalation or additional support.
Other Duties as assigned
- 1. Serves as the onsite Human Resources liaison for projects and initiatives, partnering with stakeholders to support continuous improvement efforts, enhance service delivery, and increase operational efficiency.
- 2. Performs other related duties and special projects assigned to support Human Resources and organizational objectives.
- 1 year of HR or Industry experience
- Bachelor's degree
- Strong oral and written communication skills; strong customer service skills; Advanced problem-solving skills and multi-tasking skills. Strong analytical skills.