About this role
Under general supervision, responsible for providing customer service to patients by scheduling appointments, performing check-in and check-out procedures, verifying insurance benefits, obtaining authorizations, and providing telephone triage.
- Verifies and/or obtains all benefits insurance information for patients.
- Obtains authorizations and referrals; assists in the collection of copays and existing balances due and assists with financial counseling as needed.
- Serves as an insurance resource for all clinic staff.
- Remains up to date on all insurance issues.
- Handles and answers all phone calls and transfers calls to the appropriate departments as needed.
- Manages patient appointments according to the physician's schedules and/or protocols.
- Performs all other duties as assigned.
- Detail oriented with the ability to organize and coordinate work within schedule constraints and handle emergent requirements in a timely manner.
- Ability to monitor important and complex projects concurrently.
- Knowledge of Microsoft Word, Excel, PowerPoint, and Lotus Notes/other email software.
- Effectively communicates verbally and in writing, to include writing and preparing memorandums, letters, and other official correspondence.
EDUCATION
- High School Diploma or GED is required.