About this role
The role
Mapei (UK) Ltd is seeking a Technical Services Advisor specialising in Structural Waterproofing to join our Technical Services team at Bilston.
Reporting to the Technical Office Manager, you will provide clear, practical technical advice to customers, contractors and our external sales team. You will prepare product and system specifications in accordance with NBS guidelines, respond to technical enquiries and help resolve product and application issues.
You will support technical investigations and complaint reviews, maintain accurate records and reports, and keep your product knowledge and understanding of relevant British and European Standards up to date. The role also includes occasional site visits, product support and customer training.
We are looking for a proactive, organised individual with strong communication skills and attention to detail. You should be able to manage priorities, meet agreed response times and work both independently and collaboratively with colleagues across the business.
Applicants should have a sound knowledge of the construction industry and be able to interpret product information, technical drawings, specifications and technical requirements.
Essential
- Minimum three years’ experience within the construction industry.
- Experience in structural or below-ground waterproofing, including knowledge of BS8102
- Minimum five GCSEs at grade C or equivalent, including English and Maths.
- Full, clean UK driving licence.
- Good working knowledge of Microsoft Office.
Desirable
- Previous experience working for a manufacturer of construction products.
- CSSW qualification.
- NVQ Level 2 Diploma in Sub-structure Work Occupations (Installation of Gas Membranes) – Desired
Applications should be submitted in the first instance to Stuart Moran - Technical Office Manager
Salary is negotiable depending on experience, knowledge and ability.
The role is based at our Bilston office, working 37.5 hours per week, Monday to Friday, 08:30–17:00, with one hour for lunch. A laptop and phone will be provided.
Closing date for applications: Friday 20th November 2026.
Mapei (UK) Ltd is an equal opportunities employer.