About this role
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Every great career at our firm starts with the right tools, systems and access from day one. Join a team that sits at the center of the employee experience and helps colleagues get set up quickly, securely and correctly. If you like precision, problem-solving and working with global peers and partners across the business, this role lets you make an impact every day.
As a Relationship Associate within the Global Employee Lifecycle & Access Management (GLAM) team, you are the primary GLAM relationship contact for an assigned Commercial and Investment Bank (CIB) business or stakeholder group. You coordinate end-to-end support as colleagues join, move within or leave the firm, including onboarding, internal moves, role changes, offboarding, access and technology provisioning, and related workplace needs.
You work with business partners, Access Ops, Solutions teams, Technology and control partners to coordinate requests, manage complex cases and maintain a controlled, efficient employee experience. You lead periodic and ad hoc business reviews, drive issues through resolution or appropriate escalation, and identify opportunities to improve service and controls.
Job responsibilities
- Own the relationship for an assigned business or stakeholder group by understanding needs and coordinating appropriate employee lifecycle support
- Coordinate end-to-end lifecycle support for onboarding, internal transfers, role changes, and offboarding, including access-related, technology provisioning, and workplace needs
- Lead periodic and ad hoc service reviews, track actions, and coordinate follow-through to completion
- Partner with business contacts, service teams, technology teams, and control partners to align requirements and resolve cross-functional cases
- Track dependencies, communicate status clearly, and drive issues to resolution or appropriate escalation
- Validate requests against approved role requirements and confirm required business and control approvals before actioning
- Coordinate provisioning and timely updates/removals of hardware, applications, and approved access as employees join, move, or leave
- Resolve access and entitlement issues by coordinating troubleshooting with technology and support teams
- Oversee regular access reviews and entitlement recertifications, and follow up on exceptions through closure
- Maintain accurate and complete records of requests, approvals, and actions taken in designated tracking tools
- Identify recurring issues, process gaps, and control risks; recommend improvements and promote a strong control and compliance environment in daily work
Required qualifications, capabilities and skills
- Minimum of 3 years of experience in operations, administrative support, technology support or a similar role.
- Ability to coordinate independently with business and support partners and follow complex issues through to resolution or appropriate escalation.
- Sound judgment, strong organization and the ability to manage competing requests and priorities.
- Demonstrated accuracy and attention to detail when handling records, approvals or control processes.
- Proficiency in written and spoken English.
- Experience handling confidential information with discretion and professionalism.
- Proficiency in Microsoft Office, including Excel, Outlook, Word and PowerPoint.
- Ability to identify process or control issues and contribute to practical improvements.
Preferred qualifications, capabilities and skills
- Experience in access management, employee onboarding or offboarding, technology provisioning or operational support.
- Experience working in financial services or a regulated industry.
- Familiarity with access controls, entitlement reviews, issue tracking and audit support.
- Track record of building effective business partnerships, solving problems proactively and improving processes.
All application requirements (including updated resume - please include specifics of your career) should be posted, submitted and completed in the Oracle tool.