Vice President, Business Resiliency Manager, HR @ JPMorgan Chase Corporate

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

Global Human Resources (HR) Business Resiliency’s mission is to continuously improve our businesses’ ability to provide outstanding products and services to customers during disruptions.

As a Business Resiliency Manager on the HR Business Resiliency team, you will report to the Global HR Business Resiliency Incident Management Lead and help lead HR incident management for the Americas. You will proactively engage HR stakeholders and firmwide partners to build strong working relationships, understand emerging risks, and support readiness before incidents occur. During an incident, you will coordinate response activities across HR and firmwide partners, support employee needs when required, assess evolving situations, and confidently guide stakeholders toward clear, timely decisions and actions.

In addition, you will provide guidance and governance as business stakeholders develop their Business Resiliency Plans and related artifacts in accordance with JPMorganChase Firmwide Business Resiliency (FBR) Standards. You will partner with process owners to ensure effective, compliant plans are documented and tested so HR operations can continue with minimal impact during disruptive events.

This role requires a visible, proactive leader who can influence across teams, communicate with confidence, and foster accountability while maintaining constructive relationships. You will work across the organization to identify, communicate, and mitigate resiliency-related risks, while fostering an inclusive team environment that inspires trust and development.

Job Responsibilities

• Maintain an alert posture for local, regional, and global crisis incidents identified and communicated by the Global Security Operations Center.
• Lead and coordinate HR end to end Incident Management process from monitor/invoke to completion of post incident reporting for HR Business Resiliency Plan activations, and support wider firm events that require employee-support functions.
• Proactively engage HR stakeholders and firmwide partners to understand business needs, identify emerging risks, clarify roles and expectations, and strengthen incident readiness.
• Provide concise, executive-level incident updates and lead post-incident reviews to capture lessons learned and strengthen incident-management practices.
• Build and maintain Business Resiliency expertise to support consistent program execution, provide confident direction to stakeholders, and develop knowledge of the supported HR functions.
• Lead and coordinate business participation in resiliency testing, as required by HR objectives and FBR Standards, including tabletop exercises and physical testing.
• Test and improve incident-management processes, practices, and tools with global partners to strengthen incident-management capabilities.
• Promote the resiliency program by communicating policy or system changes clearly and concisely and offering additional support as needed.
• Lead department-centric projects that build on your strengths or interests, develop new skills, and advance team objectives.

Required Qualifications, Capabilities, and Skills

• Bachelor’s degree or equivalent relevant professional experience.
• 7+ years of relevant experience in business resiliency and/or incident management.
• Detail-oriented, with strong project-management and organizational skills.
• Clear, concise verbal and written communication skills, including the ability to communicate with people at all levels of the organization.
• Ability to work effectively both independently and as part of a team.
• Demonstrated track record of meeting deadlines, delivering results, and taking accountability for an independent workload.
• Strong relationship-building and networking skills across firm functions and geographies, with the ability to expand influence, knowledge, and collaboration with senior leaders.
• Ability to promote continuous process improvement with a risk-and-controls mindset.
• Ability to handle pressure and lead or assist with crisis management when needed.
• Availability to support the business during disruptive events, including evenings, weekends, and holidays.

Preferred qualifications, capabilities and skills

• Business continuity and/or crisis management experience (accreditations are favorable e.g., Certified Business Continuity Professional (CBCP))