About this role
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
As a Senior Product Associate in Home Lending, you will help shape and deliver products that improve the experience of our customers and partners. You will work closely with the Product Manager and cross-functional teams to identify opportunities, define solutions, and take product capabilities from discovery through launch and continuous improvement, including emerging agentic solutions.
Job Responsibilities
- Partner with the Product Manager to identify product opportunities that address customer and market needs, using user research, product discovery, and data-driven insights.
- Own product capabilities end to end, from problem definition and requirements through development, launch, measurement, and iteration.
- Develop product requirements, epics, and user stories with clear acceptance criteria to enable effective product development.
- Assess and plan for the upstream and downstream impacts of new capabilities on the broader customer and product experience.
- Support user research, journey mapping, and market analysis to inform product strategy and roadmap priorities.
- Define, analyze, and track product metrics, including time, cost, quality, adoption, and customer outcomes, throughout the product development lifecycle.
- Contribute to the design and delivery of agentic solutions, partnering with Technology to define expected behaviors, success measures, controls, and continuous improvement.
- Partner across Engineering, Design, Data, Risk, and Operations to deliver high-quality product outcomes.
- Communicate product insights, progress, trade-offs, and recommendations clearly to stakeholders at all levels.
Required Qualifications, Capabilities, and Skills
- 5+ years of experience in product management or a related field.
- Demonstrated experience owning at least one product or significant product capability through the full lifecycle, from discovery and definition through launch and post-launch iteration.
- Strong command of the product development lifecycle, including discovery, requirements definition, prioritization, delivery, and measurement.
- Strong data analysis skills, including the ability to query, analyze, and derive insights from large datasets using tools such as SQL.
- Strong grounding in statistics and its application to product decisions, including experimentation and hypothesis testing.
- Working knowledge of the AI development lifecycle and how AI-enabled capabilities are developed, evaluated, and continuously improved.
- Strong written and verbal communication and stakeholder management skills.
Preferred Qualifications, Capabilities, and Skills
- Postgraduate degree in a technical field or an MBA.
- Experience delivering products that incorporate AI or agentic capabilities.
- Proficiency with analytics and visualization tools such as Python, Tableau, or Alteryx.
- Experience with Agile product development practices and backlog management tools such as Jira.