About this role
KPMG is currently seeking an Associate Consultant to join our Niche team within the Digital Nexus organization
- CEAC Platform Management: Responsible for the day-to-day administration, configuration, operational support, and maintenance of the CEAC platform, ensuring its stability and performance through upgrades and release management.
- End-User & Stakeholder Support: Serve as the primary point of contact for end-users by providing timely troubleshooting assistance, system configuration support, and user access administration.
- Cross-Functional Collaboration: Work closely with business stakeholders, risk management teams, and technology partners to ensure the effective operation of CEAC and its related integrations. Coordinate with global support teams to resolve issues and implement changes.
- Governance & Compliance: Ensure the CEAC platform and all related processes strictly adhere to KPMG Policy and Governance requirements.
- Project & Change Management: Assist with project and change management for CEAC-related initiatives, helping to develop measurement strategies to track and report on performance and ensure quality delivery.
- Act as an internal Subject Matter Expert (SME) for the CEAC platform, providing technical guidance to stakeholders and internal teams.
- Technical Expertise: ServiceNow, Incident Management, Change Management, Release Management, Governance & Compliance, Risk Management, SQL, Power BI, Advanced Excel, UAT Testing, Root Cause Analysis, Microsoft 365, SharePoint Online, Jira, Azure DevOps
- A bachelor's degree from an accredited college or university is preferred.
- Exceptional verbal, written, and technical writing skills, with the confidence to communicate effectively across all organizational levels.
- Strong problem-solving, analytical, and independent judgment capabilities designed to support a customer-centric environment.
- Highly detail-oriented with strict time management skills, capable of navigating and thriving in complex, ambiguous environments.
- Proven ability to work autonomously or collaboratively within a team.
- Working knowledge of MS Project (preferred) and the ability to independently design and create project presentations using PowerPoint.