Help Desk Analyst @ ibnjjb.fa.ocs.oraclecloud.com

Your experience matters

Haywood Regional Medical Center is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Help Desk Analyst, joining our team, you’re embracing a vital mission dedicated to making communities healthier ®. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serv

The Help Desk Analyst provides first-level technical support to internal customers across the facility, serving as the primary point of contact for hardware, software, and network service requests. This role manages incidents from initial intake through resolution or escalation, ensuring timely and effective support that enables clinical and operational workflows. The ITS Technician collaborates with the ITS Leader and cross-functional support staff to deliver reliable technology services in accordance with enterprise standards and regulatory requirements, and may also work in coordination with enterprise service desk resources as applicable. This role is 100% onsite in Clyde, NC.

More about our team

Our Information Technology & Systems team plays a vital role in supporting patient care and hospital operations by ensuring technology systems, infrastructure, and digital services run efficiently and securely. In this fast‑paced environment, team members collaborate across departments to support daily operations, lead technology initiatives, and drive continuous improvement.

Success in this role requires strong communication, problem‑solving, and a commitment to delivering reliable, innovative technology solutions that positively impact both staff and patient experiences.

How you’ll contribute

As the Help Desk Analyst, you will excel in this role by:

• Hardware & Device Management
• Install, configure, test, and maintain desktop and laptop computers, printers, mobile devices, and peripheral equipment in accordance with enterprise standards.
• Perform minor hardware repairs, component replacements, and preventive maintenance.
• Maintain accurate hardware and software inventory records.
• Ensure all workstations and devices comply with enterprise security, configuration, and patching standards.
• Documentation & Continuous Improvement
• Document all incidents, service requests, and resolutions accurately in the enterprise ITSM platform.
• Track recurring issues and communicate patterns to the ITS Leader; may also identify and propose process improvements to reduce incident volume.
• May also contribute to knowledge base articles for common issues and standard operating procedures.
• Infrastructure & Project Support
• Support infrastructure projects as directed, including workstation deployments, office moves, and equipment refreshes.
• May also assist with network infrastructure tasks as directed by the ITS Leader.
• Participate in enterprise IT initiatives at the facility level, including system upgrades, security remediation, and technology refresh cycles; perform other duties as assigned.
• Compliance & Regulatory
• Maintain compliance with all regulatory requirements (e.g., HIPAA, HITECH) in the handling of protected health information and technology systems.
• Follow enterprise change management, incident management, and information security processes.

Why join us

We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:

• Comprehensive Benefits: Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development: Ongoing learning and career advancement opportunities.
• Free travel and entertainment discount program to ensure you enjoy your time away from work.

What we’re looking for

• High school diploma or equivalent required. Associate's degree in Information Technology, Computer Science, or related field preferred.
• CompTIA A+ or equivalent industry certification preferred.
• 1–2 years of experience in IT support, help desk, or desktop support environment preferred.
• Healthcare IT experience preferred.
• Familiarity with enterprise ITSM platforms, Active Directory, and desktop operating systems.
• Strong customer service orientation with effective verbal and written communication skills.
• Ability to diagnose and resolve hardware, software, and network connectivity issues.
• Working knowledge of Windows desktop and laptop operating systems and Microsoft Office suite.
• Ability to prioritize and manage multiple concurrent support requests in a fast-paced environment.
• Ability to work independently with minimal supervision and collaboratively as part of a team.

More about Haywood Regional Medical Center

Haywood Regional Medical Center (HRMC) is a 154-bed acute hospital and includes 11 multi-specialty clinics that have been offering exceptional care to the Haywood County community for over 97 years. The campus, located in Clyde, is also home to the 54,000 square foot Haywood Regional Health & Fitness Center, and the 44,000 square foot Outpatient Care Center. HRMC also operates two urgent care centers in the county. We are proud to be recognized for an “A” hospital safety grade from The Leapfrog Group, The Joint Commission National Quality Approval, Screening Center of Excellence with Lung Cancer Alliance, accredited Chest Pain Center from American College of Cardiology, and Center of Excellence from Addario Lung Cancer Foundation.

EEOC Statement

“Haywood Regional Medical Center is an Equal Opportunity Employer. Haywood Regional Medical is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.”

Equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran