About this role
The Communications Technician provides comprehensive communications and operational support for UCSF Health Security Services in a 24/7 environment. Receives, prioritizes, and coordinates emergent and non-emergent requests for Security Services from the UCSF community and public safety agencies in accordance with established procedures. Dispatches and communicates with Security personnel; coordinates information and service needs with UCPD, other departments, and public safety partners; and maintains related departmental records and communications. Monitors designated alarms, cameras, Computer Aided Dispatch (CAD), and other Security and hospital systems in support of Security Services and law enforcement operations. Coordinates notifications and responses and relays relevant information to appropriate personnel in accordance with established procedures and protocols
Requirements
- High school graduation and four years of related administrative experience or eight years of equivalent experience.
- Valid California Driver’s License.
- Effective written and excellent verbal communication skills, i.e., effectively communicate with and de-escalate callers who may be upset, distressed, or uncooperative callers.
- Ability to perform duties in a high-pressure, high-call volume communications environment and perform several related tasks simultaneously.
- Ability to learn and become proficient in the use of Computer Aided Dispatch (CAD) and related department systems.
- Successfully complete a comprehensive law enforcement background and maintain eligibility for access to sensitive law enforcement and patient information and property.
- Must be available to work various shifts and days of the week to include nights/evenings/weekends/holidays, and overtime when needed, as the dept. and position operates 24/7.
Preferred Qualifications
- Experience monitoring radio communications, and transmitting on two-way radio/overhead microphone equipment.
- Ability to effectively operate and monitor security camera systems.
- Prior communication dispatch experience.
- Past work experience in a security or medical facility.