About this role
Ocado Logistics Head Office - Hatfield
Regular travel to Ocado sites will be required as part of this role
Why Ocado?
Here at Ocado Logistics it's our mission to provide an outstanding customer experience for our partners, developing groundbreaking technology, opening multiple sites at an accelerating rate and engaging in exciting new business partnerships around the world - changing the way the world shops, for good.
We are the beating heart of our UK business and comprise a network of cutting edge warehouses and offices across the country that ensure that we optimise the experience and use our proprietary technology across the supply chain to deliver an exceptional shopping experience. At the same time delivering bags of possibilities for our employees and a career that will ensure no two days are ever the same.
About the role
We wouldn't be able to positively impact the way the world shops without our passionate team members - who keep our business running, our vans delivering, our customers' products picked and packed and our proprietary technology operating at optimum levels. Both behind the scenes within the warehouses and across the front end of the customer experience which means we now have an opportunity for a Delivery Manager to join the team.
In this pivotal strategic leadership role, the Delivery Manager serves as the primary face of operational training across Ocado Logistics. Acting as a strategic partner to operational leadership nationwide, you will champion a shift towards structured, SLA-driven training delivery across our fulfilment and delivery networks. You will set high execution standards, align cross-site resources, resolve complex escalations, trial and embed new training initiatives, and coach team leaders to continuously elevate operational capability across our 24/7 network.
You will be
- Providing strategic direction for operational training execution as Delivery Manager, championing SLA-focused delivery across all operational sites nationwide.
- Optimising trainer shift patterns, headcount, and resource deployment across multi-site fulfilment and delivery operations to match operational volume demands across a 24/7 network.
- Partnering strategically with senior operational leaders and the Quality Team to pilot, embed, and roll out innovative training methods and operational standards network-wide.
- Serving as the primary point of escalation for complex operational training blockages, resolving critical shift delivery barriers with pragmatic, proactive solutions.
- Actively coaching, mentoring, and developing Delivery Team Managers and training teams to elevate operational capability and build strong leadership bench strength.
About you
- Proven operational management experience within high-volume, 24/7 logistics, retail, or supply chain environments, leading multi-site delivery teams.
- Strong strategic leadership and senior stakeholder engagement capabilities, with a track record of driving operational change towards SLA-focused execution.
- Extensive experience managing multi-site operational teams across complex 24/7 shift structures.
- Demonstrated ability to coach, mentor, and develop line managers and high-performing teams.
- Proactive problem-solving abilities with experience leading trials for new operational processes or training initiatives in a fast-paced environment.
What you can expect to receive in return -
At Ocado we believe in a workplace where everyone feels valued and supported, so you'll find a safe and collaborative atmosphere that is as fresh as our produce as well as an award winning recognition programme and benefits package that includes includes a healthy work-life balance, extensive healthcare coverage, competitive salaries, and exclusive employee discounts.
Join Ocado Logistics today and become a part of a culture that wholeheartedly values and supports your well-being throughout every stage of your career.
- Flexible Work: Enjoy 30 days of 'work from anywhere' policy for a balanced life.
- Wellbeing Support: Access dedicated apps and an Employee Assistance Programme for holistic well-being.
- Generous Leave: Begin with 25 days, growing to 27 after 5 years, with an option to buy more.
- Pension Plan: Secure your future with our pension scheme, featuring up to 7% employer contribution matching.
- Private Medical Cover: Rest easy with comprehensive private medical insurance.
- Family-Friendly: We support your family with maternity, adoption, shared parental leave, and paternity leave.
- Financial Aid: Get interest-free train tickets and join our Cycle to Work Scheme.
- Shuttle Services: Convenient free shuttle buses connect you to work.
- Share Schemes: Join exciting share plans to participate in our success.
- Shopping Perks: Enjoy a 15% discount on Ocado.com and savings at popular retailers and restaurants.
- Financial Protection: We offer Income Protection and Life Insurance for financial security.
We are committed to equality, diversity and inclusion and welcome applications from all suitably qualified candidates. We do not discriminate on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. We are happy to discuss reasonable adjustments to support you through the recruitment process.
We are proud to be a Disability Confident employer, prioritising inclusivity and equal opportunities for all individuals, ensuring a supportive and accessible workplace for people with disabilities. So, whatever your background or story, you'll find a home at Ocado Logistics.