About this role
JOB DESCRIPTION Job Summary
Provides lead level analyst support for technical business quality projects of considerable complexity. Prepares system design specifications, conducts research to resolve customer/business initiated issues related to core systems processing, and coordinates and manages project teams in the development of large multi-system, multi-platform projects of considerable complexity. Responsible for implementing test approaches and strategies for test automation/test analytics, enforcing test quality standards, and providing accurate and timely creation and execution of user acceptance testing (UAT) artifacts and tasks for developed business products.
Essential Job Duties
- Collaborates closely with the business to develop test requirements for major business quality projects of considerable technical complexity - specifically supporting testing of developed business products.
- Prepares general system test design specifications.
- Creates, reviews, analyzes and estimates project test requests.
- Performs research and analysis of customer/business initiated inquiries and requests, utilizing technical tools as necessary to fully test reported issues/requirements.
- Fields direct questions from internal operations staff regarding business, technical and operations rules that may impact testing.
- Develops technical tests for complex business and system problems.
- Provides guidance for development teams through project testing as needed.
- Provides excellent customer service to internal and external customers - handling all aspects of client relations concerning testing for technical projects including notifying the client of implementation schedules and coordination/assistance of presentation of results.
- Develops, reviews and validates test results per requirements.
- Develops and documents a test plan that describes the testing steps and test cases needed to prove that the components of the solution work as expected for any and all solutions, including complex solutions.
- Creates, presents and executes functional and acceptance test cases in accordance with the requirements of the solution/project.
- Manages complex project testing tasks from requirements review through deployment, including work assignment, prioritization, issue triage etc.
- Understands other changes in process that may impact the customer, and notifies the customer of such changes well ahead of implementation.
- Supports integrated test facility (ITF) quality assurance as needed through audit and validation of testing work completed.
- Works collaboratively in a project team setting and completes individual tasks within directed/accelerates timelines to meet deployment deadlines.
- Provides training, mentoring and support to new and existing technical business quality analysts, and may assign and manage workload for a team of analysts on designated project(s).
Required Qualifications
- At least 6 years of experience supporting technical business systems and/or business operations projects, or equivalent combination of relevant education and experience.
- Problem-solving and critical thinking abilities.
- Business acumen, including understanding of organizational operations and business objectives.
- Ability to concisely synthesize large and complex requirements.
- User acceptance testing (UAT) experience.
- Computer science and/or information technology (IT) experience.
- Ability to work in a project team setting and complete individually assigned tasks within established timelines to meet desired deployment deadlines.
- Ability to work cross-functionally across a highly matrixed organization.
- Project management skills, including experience creating reporting tools/providing project/process updates.
- Effective verbal and written communication skills, including ability to translate technical concepts into plain language.
- Microsoft Office suite and applicable software programs proficiency.
Preferred Qualifications
- Project management/implementation experience.
- Health care experience.
- Knowledge and experience with federal regulatory policy resources including Centers for Medicare & Medicaid Services (CMS) and the Affordable Care Act (ACA).
- Certified Business Analysis Professional (CBAP).
To all current Molina employees: If you are interested in applying for this position, please apply through the Internal Job Board.
Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V