About this role
- Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
- IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
- A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all.
- With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.
- At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.
- Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states.
Onsite at Bedford Hospital
Full-time on a rotating schedule between 6:30a-5:30p, 40hrs a week.
The Senior Associate serves as a subject matter expert and team resource, supporting daily operations while promoting accuracy, efficiency, and exceptional customer service. This role provides guidance and mentorship to new team members, assists with training and onboarding, conducts quality audits, and performs cashier-related duties. The Senior Associate helps ensure departmental goals, compliance requirements, and organizational standards are met.
Key Responsibilities
- Mentor and support new team members during onboarding and ongoing development.
- Train new staff on departmental processes, policies, and systems.
- Conduct routine audits to ensure accuracy, quality, and compliance with organizational standards.
- Provide coaching and feedback based on audit findings and identified opportunities for improvement.
- Perform cashiering duties, including processing payments, balancing transactions, and maintaining financial accuracy.
- Serve as a subject matter expert and resource for team members.
- Assist leadership with process improvement initiatives and special projects.
- Demonstrate organizational values while maintaining a positive and collaborative team environment.
- For those serving as the Individual Solutions Coordinator (ISC), a current Indiana State Navigator's license is required.
- At least one year of experience in hospital or physician Revenue Cycle strongly preferred.
- Requires working knowledge of patient registration and financial clearance.
- Requires a high level of interpersonal and problem solving skills.
- Requires effective written and verbal communication skills.
- Requires the ability to work within a team and maintain collaborative relationships.
- Requires the ability to take initiative and meet objectives.