Receptionist - Durant Clinic Administration @ Choctaw Nation of Oklahoma

Job Purpose or Objective(s): As a Receptionist, you will welcome and direct guests appropriately with the goal of improving guest satisfaction. You will report to the Supervisor or Manager.

PG04 - Full Time | Durant Health Clinic Administration | Schedule: Monday through Friday 8:00am to 4:30pm

Weekly Earned Wage Access is an Option for this Position

Primary Tasks

• 1. Welcome guests by greeting them at the front desk, announcing visitors and directs them to proper location.
• 2. Answer all calls, both internal and external, into the primary facility and main phone lines while meeting all departmental service standards.
• 3. Create an inviting atmosphere and a good relationship with each guest and caller to the campus.
• 4. Log all special requests and alerts to the appropriate department to ensure the guest’s expectations are exceeded.
• 5. Explain available services and make referrals.
• 6. Maintains accurate call data for reporting.
• 7. Direct overflow calls from other in-house call centers as needed.

8. May coordinate with other departments on scheduling conference rooms or receiving mail deliveries.

• 9. Ensure patient privacy in accordance with Choctaw Nation Health Services Privacy and Security Code regulations.
• 10. Perform other related duties as assigned.

Required Education and Experience

• Good telephone and verbal communication skills
• Experience with Microsoft Office
• Ability to display professionalism, guest focused, organized, handles pressure and is informative
• 1. Welcome guests by greeting them at the front desk, announcing visitors and directs them to proper location.
• 2. Answer all calls, both internal and external, into the primary facility and main phone lines while meeting all departmental service standards.
• 3. Create an inviting atmosphere and a good relationship with each guest and caller to the campus.
• 4. Log all special requests and alerts to the appropriate department to ensure the guest’s expectations are exceeded.
• 5. Explain available services and make referrals.
• 6. Maintains accurate call data for reporting.
• 7. Direct overflow calls from other in-house call centers as needed.
• 9. Ensure patient privacy in accordance with Choctaw Nation Health Services Privacy and Security Code regulations.
• 10. Perform other related duties as assigned.
• Good telephone and verbal communication skills
• Experience with Microsoft Office