Operating General Supervisor, OR GERC @ CECONY Career Site

Mission Statement

Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) employees are required to follow health, safety, and environmental policies, EEO, Standards of Business Conduct, and all other applicable company policy and procedures. We all share a responsibility to advance the company’s mission by excelling at our three corporate priorities – safety of our people and the public, operational excellence in all that we do, and ensuring the best possible customer experience.

Benefits

We are dedicated to supporting the physical, mental, and financial health of our employees and their families. This commitment extends beyond the workplace to foster personal growth and holistic wellbeing. Our life-changing rewards package includes:

• Rich medical & pharmacy benefits, including vision benefits
• Dental benefits
• Health Savings Accounts
• Health Care and Dependent Care Flexible Spending Accounts
• 401(k) with robust matching
• Employer paid Pension Plan
• Employee Stock Purchase Plan with a generous matching contribution
• State of the art Employee Assistance Program
• Paid Parental Leave
• Generous paid time off plus paid holidays
• Family support: emergency backup child, & elder care assistance
• Social responsibility and volunteer opportunities
• Employee discount program
• Commuter Benefits
• Culture of growth and learning: career development; tuition reimbursement; recognition program
• Life and Long-Term Disability Benefits

*Please be aware that some benefits may not apply to provisional or part-time job titles.

Every day we deliver safe and reliable energy to homes, communities, and businesses. We are available to them 24/7 when our customers need us the most and we are committed to a culture of zero harm, operational excellence, and a +1-customer experience. We act with honesty and integrity; and treat everyone with respect and understanding while consistently demonstrating professional, courteous, and timely interactions.

The Gas Emergency Response Center (GERC) operates a 24/7 hub for managing gas distribution emergencies reported by customers, 911 Call Centers, our internal Call Center, and employees. The GERC is primarily responsible for promptly dispatching first responders (company resources and Fire Department) to Odor Calls, Damages, CO complaints and other gas incident emergencies.

The position of GERC Operating General Supervisor, also known as GERC Distribution Supervisor, is a multi-faceted role that carries significant responsibility. The ideal candidate will have working knowledge and experience within the gas distribution system and will be highly self-motivated and possess demonstrated decision-making, critical thinking, and organizational skills.

This position does not provide employment pursuant to the terms of a STEM OPT Training Plan.

Core Responsibilities

• Foster and uphold a safety-first, zero harm culture by demonstrating safety leadership.
• Enforce a commitment to the customer experience and safeguard company reputation.
• Encourage knowledge-sharing, diversity of thought, and inclusivity.
• Directly supervise Gas Service Operators during assigned shifts, including assigning and reviewing work, providing coaching and performance feedback, and ensuring safe and effective dispatch operations.
• Determine appropriate incident classification in accordance with the Gas emergency Response Plan and initiation of the Gas Outage Management System (OMS).
• Balance and prioritize resources effectively across concurrent emergency situations.
• Act as the initial Incident Commander for emergency events until the responsibility can be transferred to field supervision.
• Provide ongoing support to the field Incident Commander during incidents and outages.
• Make internal notifications, report events to the regulators as applicable, and reconcile leak log records in the companys database.
• Serves as the Operating Authority (OA) for the gas distribution system daily providing approval for work that could impact the system; including tie-in procedure steps, primary valve inspections, and clearance for critical valve inspections assigned for that day.

Required Education/Experience

• High School Diploma/GED and 5+ years of related experience in gas distribution system operations and maintenance or equivalent operations experience. including at least 3 years in Gas Operations supervision and at least 1 year of field experience in Gas Operations. or
• Associate's Degree and 4+ years of related experience in gas distribution system operations and maintenance or equivalent operations experience. including at least 3 years in Gas Operations supervision and at least 1 year of field experience in Gas Operations. or
• Bachelor's Degree and 3+ years of related experience in gas distribution system operations and maintenance or equivalent operations experience. including at least 3 years in Gas Operations supervision and at least 1 year of field experience in Gas Operations.

Relevant Work Experience

• Solid understanding of the operation, inspection, maintenance, repair, and safe restoration of the Gas Distribution System required.
• Excellent oral and written communication skills, with the ability to effectively interact with all levels of management, external and internal customers, and support staff required.
• Ability to operate within all applicable procedures and codes and ensure associated documentation is completed in a clear, concise, and accurate manner, including Code MuRRE, 1017, PSC reporting, and daily reports, required.
• Strong organizational skills, attention to detail, and flexibility to effectively manage multiple assignments and deadlines required.
• Ability to work effectively under pressure and assume a leadership role during system events, ensuring the safe and efficient operation of the gas distribution system, required.
• Must be able to work a rotating shift, required.
• Ability to manage multiple tasks independently and effectively; and be effective in a fast-paced and emergency environment, required.
• Sound decision making and problem-solving skills, required.
• Strong written and verbal communication skills, required.
• Gas Emergency Response Center experience, preferred.

Skills and Abilities

• Strong written and verbal communication skills and
• Effective leadership skills and
• Well organized, detail oriented and flexible to handle multiple assignments and
• Possesses flexibility to work in a fast paced, dynamic environment

Licenses and Certifications

• Driver's License Required

Physical Demands

• Sit or stand to use a keyboard, mouse, and computer for the duration of the workday
• Work rotating shifts, including nights, midnights, weekends and holidays

Additional Physical Demands

• Must be able to respond to Company emergencies by performing a System Emergency Assignment to restore service to our customers.
• Must have a valid drivers license and the ability and willingness to work and travel within the Companys service territory
• At times, requires working long hours in response to outage situations and shift coverage requirements
• Work requires sitting, walking, standing, stair climbing, completion of paperwork, using a telephone and computer and attending meetings.
• At times, work with computers for long periods of time during the day.
• Travel to other company divisions may be required
• Travel to other company locations to attend training may also be required
• Must be able to respond to Company emergencies by performing a System Emergency Assignment to restore service to our customers
• This position is subject to drug and alcohol testing as required by the Department of Transportation.
• Must be able to read small print and symbols.