About this role
Salary: £61,000 - 101,000 per year
Requirements
- A technical degree in engineering, robotics, computer science, or a similar field, or equivalent hands-on experience; robotics experience is welcome but not essential.
- Confidence with Linux and the command line, and willingness to learn ROS quickly.
- A structured approach to troubleshooting: form a hypothesis, test it, and adapt based on the results.
- Calmness under operational pressure.
- Clear written communication skills.
Responsibilities
- Triage, diagnose, and resolve robot issues escalated from L1 and monitoring.
- Troubleshoot robots directly by reading logs, inspecting ROS topics and services, interacting with CAN, checking and changing configuration, disabling sensors where safe, and restarting services.
- Request a version rollback from V&V when a release is implicated.
- Investigate connectivity problems, mapping and annotation issues, tower faults, and mission or deployment failures.
- Escalate issues to L3 or Engineering when appropriate, providing an evidence-based handover that explains findings, actions taken, and causes ruled out.
- Write and maintain a playbook for each repeat issue resolved.
- Train and support L1, Deployment, and Service teams, and keep the knowledge centre and post-release digest current.
- Share recurring problems with Fleet Reliability to support permanent fixes.
Technologies
- AI
- Hardware
- Support
- Linux
- ROS
- Robotics
- C++
More
We are a warehouse robotics and data company developing software powered by advanced robots to transform global logistics. Our multidisciplinary team spans hardware, manufacturing, software, AI, and commercial functions, and works together to turn ideas into practical results. In this role, you will help keep robots working and document how issues are resolved. We work according to four Operating Principles: Performance, Impact, Commitment, and One Team.
We offer private healthcare through Bupa, life insurance, income protection, a pension with a 5% employer contribution, an Employee Assistance Programme, 25 days of holiday per year, full meals onsite in Wallingford, and team events and office snacks. We provide equal employment opportunities and prohibit discrimination and harassment in accordance with applicable local laws.
last updated 46 week of 2026