About this role
Salary: £60,000 - 60,000 per year
Requirements
- At least 3 years experience in Product Ownership or Product Management, with hands-on exposure to retail or ecommerce platforms and the online customer buying journey.
- Experience owning and prioritising a product backlog, writing user stories and acceptance criteria, and working directly with development teams in an Agile/Scrum environment.
- A good understanding of ecommerce performance, particularly conversion optimisation, customer journeys and the commercial impact of digital improvements.
- Confidence using analytics, customer insight and experimentation to influence product decisions.
- Strong stakeholder management skills, including the ability to bring commercial and technical teams together, challenge priorities constructively and keep delivery moving.
- Experience with mobile apps, GA4, Jira or similar tools would be useful, as would a working understanding of APIs and integrations.
- Comfort having technical conversations and understanding the implications of different product decisions; development experience is not required.
- Applicants must already have the right to live and work in the UK.
Responsibilities
- Own and prioritise the product backlog across web and app.
- Work alongside developers, UX specialists, analysts and commercial teams to decide what to build, improve or change.
- Use data and customer insight to guide product decisions and assess whether delivered changes are effective.
- Explore opportunities to improve conversion, reduce friction in the buying process and enhance the customer experience.
- Balance competing priorities, including during peak trading periods, and decide when to progress, challenge or reprioritise requests.
- Work with the development team to turn ideas into improvements for customers.
Technologies
- JIRA
- Mobile
- Product Owner
- Web
- UX UI Design
- LESS
- Product Manager
More
We are an established, internationally operating ecommerce business with an online retail operation, customer-facing website and app, and a dedicated development team. This Product Owner role offers the opportunity to shape our digital customer experience and contribute to commercial performance. The package includes a base salary of £55,000–£60,000, pension, healthcare, staff discounts and additional benefits. The role is based in Tunbridge Wells, with hybrid working: three days per week in the office and two days working from home.
last updated 46 week of 2026