About this role
Salary: £35,000 - 35,000 per year
Requirements
- Hands-on experience with domain and DNS management; Cloudflare and/or Namecheap experience is strongly preferred.
- Working knowledge of GoHighLevel or a similar all-in-one CRM platform, including sub-accounts, automations, and email/SMS configuration.
- Experience launching websites at volume and meeting deadlines.
- Knowledge of email infrastructure, including mailbox setup, authentication records, and deliverability basics.
- Familiarity with Google Business Profile management and issue resolution.
- Ability to stay calm under pressure and follow a systematic approach during domain transfers.
- Clear communication skills, including the ability to explain technical issues to non-technical staff and tradespeople.
- Confidence using AI tools to improve workflows, build automations, and streamline repetitive tasks.
- Nice to have: experience with bespoke website platforms or internal portals.
- Nice to have: basic understanding of local SEO foundations, including Search Console and indexing.
- Nice to have: experience supporting a customer success or sales team in an agency environment.
Responsibilities
- Launch approximately 80 client websites per month on schedule, checking forms, tracking, phone numbers, automations, and indexing before launch.
- Set up client email accounts and configure DNS, SPF, DKIM, and DMARC to support deliverability.
- Transfer domains between registrars and hosting providers while avoiding downtime.
- Provide first-line technical support to Customer Success Managers handling client account issues.
- Provide IT support to the team, including help with laptops, logins, and software issues.
- Occasionally join calls with staff and clients to explain technical issues and guide them through fixes.
- Help clients set up email and transfer domains, explaining the process in accessible language.
- Support staff with GoHighLevel account setup, sub-account configuration, edits, automations, and troubleshooting.
- Help staff resolve Google Business Profile issues, including reporting problems to Google on clients behalf.
- Improve workflows with AI tools and automation platforms, build internal tools, and reduce manual work.
Technologies
- AI
- CRM
- Support
- Marketing
- Backbone
- ChatGPT
- Web
More
We are Time To Scale, a UK trade marketing agency that builds done-for-you websites and marketing systems for tradespeople and local service businesses. We launch around 80 websites each month on a recurring subscription model and use GoHighLevel, Cloudflare, Namecheap, and our own internal CRM and website platform. This is a full-time technical operations role with ownership of our website launch and infrastructure operations, supporting a growing team and helping protect the client experience. The position is based in Bristol, with occasional office days in Bradley Stoke and hybrid working.
We offer a salary of £35,000 per year, 25 days of holiday plus bank holidays, and an additional day of holiday for each year of service, up to five extra days. We value speed, effective systems, and getting things right the first time. Applicants are asked to provide a CV and a short note or Loom video about a technical issue they fixed under pressure, as well as a written response of up to 300 words explaining how they would transfer a clients domain while keeping the website and email working.
last updated 46 week of 2026