About this role
Salary: £51,000 - 51,000 per year
Requirements
- Experience delivering digital, systems, or business change projects from start to finish
- Ability to manage competing priorities and introduce new technology or ways of working
- Experience in process improvement, service redesign, customer portals, cloud technology, automation, or AI is valuable
- Confidence communicating technical ideas in plain English to internal and external stakeholders
- Housing-sector experience is welcome but not essential; experience in local government, the NHS, the charity sector, or the private sector is also relevant
Responsibilities
- Shape our Digitalisation Strategy and lead its delivery as a clear, realistic programme of change
- Work with senior leaders, colleagues, tenants, and our IT Manager to identify where technology and improved ways of working can have the greatest impact
- Lead digital and business change projects, including introducing technology such as AI and automation safely and ethically
- Map and redesign processes, simplify and automate services, and improve efficiency and customer experience
- Help deliver accessible, inclusive digital services designed around tenants
- Lead colleagues through organisational and technological change
- Strengthen data protection, information governance, and resilience
- Test systems, run pilots, improve data, train colleagues, and embed new ways of working
- Deliver projects from initial idea through adoption and measurable benefits
Technologies
- AI
- Cloud
More
We are recruiting a senior Business and Digital Transformation Manager for a hybrid role in Manchester, paying £51,000 and reporting directly to our Operations Director. You will join us to lead an exciting programme of digital and business improvement, working closely with our IT Manager, who leads our IT Strategy and infrastructure. This is an opportunity to shape how we use digital technology, automation, and AI to create practical improvements for colleagues and tenants.
last updated 46 week of 2026