About this role
Salary: £55,486 - 62,449 per year
Requirements
- Significant experience configuring, testing, maintaining or technically owning savings or mortgage products within core banking, mortgage origination, digital or connected data platforms.
- Strong knowledge of how savings or mortgage products are structured, calculated, configured and maintained within financial services systems.
- Proven experience managing the end-to-end product build and release lifecycle, including testing, quality assurance, change control, launch readiness and post-launch validation.
- Experience translating complex product, customer, operational and regulatory requirements into technical system requirements and solutions.
- Experience working across integrated technology platforms and understanding how changes affect customer journeys, calculations, interfaces, data, reporting, operations and controls.
- Experience assessing technical feasibility, system dependencies, constraints, delivery effort and risk.
- Experience owning or significantly contributing to a product-platform roadmap and prioritised backlog.
- Proven experience investigating complex technical issues, resolving defects and completing root-cause analysis.
- Experience working with and managing third-party technology suppliers.
- Strong understanding of product governance, testing, change control, configuration management and risk controls within a regulated environment.
- Strong analytical and problem-solving skills, with excellent attention to detail.
- Ability to explain complex technical information clearly to technical and non-technical stakeholders.
- Strong influencing and stakeholder-management skills, with the ability to provide technical leadership across different teams.
- A relevant qualification, or equivalent practical experience, in product management, business analysis, technology, software testing, change delivery or agile product ownership.
- Desirable: experience within a building society, bank, mortgage lender, savings provider or financial services technology company.
- Desirable: experience with Summit/SBS, Activate, Frontline, Finova MSO, Fintilect Interact or comparable platforms.
- Desirable: experience delivering platform migration, modernisation or significant product-enabling change.
- Desirable: BCS Business Analysis, Agile Product Owner, Scrum Product Owner, testing, change management, project delivery or financial services qualifications.
- Desirable: experience using automation or AI-assisted approaches to product build and testing.
- Desirable: SQL, Power BI or similar data interrogation and reporting skills.
- Desirable: knowledge of modern core banking, SaaS platforms, configurable product engines and API-led integration.
Responsibilities
- Take technical ownership of how our savings and mortgage products are built, configured, maintained and distributed across our core banking, digital, mortgage origination and data platforms.
- Manage and coordinate product builds to ensure new products and changes are delivered accurately and to agreed launch dates.
- Configure and oversee product features, including interest rates, tiers, terms, notice periods, ISA rules, fees, charges, redemption terms and early repayment charges.
- Lead end-to-end product testing, quality assurance, change control, launch readiness and post-launch validation.
- Own and maintain product blueprints, technical documentation, product records and capability maps.
- Translate new product ideas and regulatory or customer requirements into clear technical requirements, system configurations, data mappings and acceptance criteria.
- Assess technical feasibility, system dependencies, delivery effort, cost and risk to help shape propositions before development begins.
- Own and prioritise the product-platform roadmap and backlog, balancing customer value, strategic priorities, regulatory requirements, risk and delivery capacity.
- Act as the key Product contact for IT teams and third-party technology providers, managing change requests, supplier roadmaps and product-related technical issues.
- Lead investigations into incidents, defects and system configuration issues, identify root causes and ensure effective resolution.
- Identify opportunities to use automation, emerging technology and AI-assisted testing to improve the speed, quality and control of product delivery.
- Maintain strong product-build governance, including appropriate controls, approvals, segregation of duties, audit trails and evidence.
- Build technical product knowledge across our Society through documentation, playbooks, training and knowledge sharing.
Technologies
- AI
- API
- Support
- Power BI
- Product Owner
- SQL
More
We are Darlington Building Society, a people-first mutual organisation focused on delivering value and positive outcomes for our members and communities. Our values are Be Better, Be Trusted and Be Yourself, and we support colleagues to share ideas, develop their careers and make a meaningful difference. As our Product Technical Lead, you will work across Product, IT, Operations, Risk and Data, as well as with third-party technology providers, shaping product propositions and improving platform capability.
We offer a competitive salary of £55,485.61–£62,449.04 per year, dependent on experience, and a comprehensive benefits package that includes a 10% employer pension contribution, life cover of four times salary, 25 days annual leave rising to 28 days after three years, a birthday day off, an additional MyDay holiday, enhanced family-friendly and special leave, at least two volunteering days per year, MediCash healthcare benefits and a car salary sacrifice scheme.
Other listed benefits include company events, cycle-to-work scheme, free and on-site parking, health and wellbeing support, private dental and medical insurance, referral programme, sick pay and work-from-home arrangements. This is a permanent, full-time hybrid role based in Darlington, with three days per week on site.
last updated 46 week of 2026