About this role
Salary: £28,000 - 32,000 per year
Requirements
- Degree, diploma, or equivalent qualification in Information Management, Library Services, Information Technology, or a related discipline.
- Previous experience in a library, educational support, or IT support environment.
- Good working knowledge of Microsoft 365 applications and services.
- Experience supporting desktops, laptops, printers, and end-user technology.
- Strong organisational, administrative, and record-keeping skills, with close attention to detail.
- Excellent customer service and communication skills.
- Ability to work independently and prioritise competing demands.
- Professional, approachable, and customer-focused, with strong problem-solving and analytical skills.
- Proactive, able to take ownership of tasks, and effective when working with academic and professional services staff.
- Commitment to delivering an excellent student experience, with flexibility and adaptability in a growing campus environment.
- Desirable: experience in Higher Education or Further Education.
- Desirable: knowledge of library management systems and academic databases.
- Desirable: Microsoft certification such as MS-900 or AZ-900.
- Desirable: ITIL Foundation certification.
- Desirable: experience supporting learning technologies or virtual learning environments.
- Desirable: knowledge of Microsoft Intune, Microsoft Defender, or similar endpoint management tools.
- Ability to maintain confidentiality and handle sensitive information appropriately.
- Flexibility to provide occasional support outside normal working hours when required.
- Willingness to travel occasionally to other UKMC campuses if required.
Responsibilities
- Manage the day-to-day operation of the campus library.
- Issue, return, catalogue, and maintain library resources.
- Help students and staff access physical and digital learning materials.
- Maintain accurate library records and keep resources organised and accessible.
- Promote digital libraries, academic databases, and online learning resources.
- Provide basic training and guidance on research skills and the effective use of library systems.
- Develop and maintain academic resource collections aligned with programme requirements.
- Ensure compliance with copyright regulations and the ethical use of academic materials.
- Create a welcoming, inclusive, and professional learning environment.
- Liaise with academic staff to support curriculum requirements and student learning needs.
- Provide first-line technical support to staff and students across the Newcastle Campus.
- Troubleshoot hardware, software, networking, and Microsoft 365 issues.
- Support Microsoft 365 user account administration, including Teams, Outlook, SharePoint, and OneDrive.
- Configure, deploy, and maintain desktops, laptops, printers, mobile devices, and audiovisual equipment.
- Support classroom technology and meeting room systems.
- Assist with device inventory, asset management, and equipment lifecycle processes.
- Log, manage, and resolve incidents and service requests using our IT support systems.
- Escalate complex technical issues to our central IT team when required.
- Support staff and student onboarding and offboarding processes.
- Assist with maintaining IT security, data protection, and compliance requirements.
- Participate in campus technology projects and continuous service improvement initiatives.
Technologies
- Hardware
- Support
- ITIL
- Microsoft 365
- Microsoft Intune
- Mobile
- Security
- SharePoint
- Office 365
More
We are UK Management College (UKMC), committed to delivering high-quality higher education and student support across our campuses. We aim to create an engaging learning environment supported by excellent academic resources, innovative technology, and outstanding student services. We are seeking a proactive, customer-focused Library and IT Support Officer for our Newcastle Campus. This full-time, permanent role combines library services management with frontline IT support and reports to the Campus Operations Manager and IT Manager.
The position is based on campus, with no hybrid working pattern available. Working hours are Monday to Friday, 9am to 5pm, and the salary is £26,000–£32,000 per annum, depending on experience. Our benefits include a company pension scheme, private medical insurance, company events, professional development opportunities, an Employee Assistance Programme, and annual leave in line with UKMC policy.
last updated 46 week of 2026