About this role
Salary: £45,900 - 45,900 per year
Requirements
- Strong experience supporting, troubleshooting, and maintaining enterprise Windows, Linux, and UNIX server environments and associated hardware.
- Experience managing monitoring, alerting, and incident response for customer-facing services, with sound operational judgment.
- Proven ability to lead, influence, and support teams in high-pressure operational environments.
- Excellent stakeholder management and communication skills with technical and non-technical audiences.
- Experience improving IT operations through automation, monitoring enhancements, or process improvements.
Responsibilities
- Support, monitor, and maintain critical server infrastructure and application services.
- Lead the investigation and resolution of incidents, problems, and technical issues across live services.
- Improve monitoring, alerting, and automation to enhance operational effectiveness.
- Collaborate with engineering teams, service owners, and business stakeholders to maintain service resilience.
- Contribute to technology transformation initiatives, including cloud adoption and infrastructure modernisation.
- Ensure operational activities are delivered safely, efficiently, and in line with best practice.
Technologies
- Cloud
- Hardware
- Support
- Linux
- Unix
- Windows
- DevOps
- Incident Management
- Security
More
We are the Driver and Vehicle Licensing Agency (DVLA), delivering secure, reliable digital services for drivers, vehicles, and businesses across the UK. In partnership with Inspire People, we are recruiting a Senior Infrastructure Operations Engineer to help maintain and evolve critical infrastructure in a 24/7 operational environment and support our technology transformation programme. This permanent role is based in Swansea, with hybrid working and a minimum of 60% office attendance.
The salary is £45,900 plus a 35% shift allowance. We offer flexible working, including part-time and job-share options; a Civil Service pension with 28.97% employer contributions; 25 days annual leave, rising to 30 days with service, plus bank holidays and an additional privilege day; learning and development opportunities; digital communities and specialist skills development; an on-site gym, nursery, restaurants, and coffee bar; an Employee Assistance Programme; and free parking.
last updated 46 week of 2026