About this role
Salary: £30,000 - 30,000 per year
Requirements
- At least two years experience in a software-based technical support role.
- Experience supporting software, applications, or business systems.
- Knowledge of Microsoft technologies and Azure.
- Strong troubleshooting and problem-solving abilities.
- Excellent written and verbal communication skills.
- Ability to explain technical concepts to non-technical users.
- Confidence managing multiple queries and prioritising workloads.
- A customer-focused approach and genuine interest in helping others.
- Familiarity with ticketing systems such as Halo is beneficial.
Responsibilities
- Provide technical support to customers using a specialist software platform.
- Manage incoming queries through phone, email, and chat.
- Log, prioritise, and resolve support tickets.
- Investigate software issues and identify appropriate solutions.
- Support Microsoft-based systems and Azure environments.
- Explain information clearly to customers with varying levels of technical knowledge.
- Liaise with internal developers to investigate and resolve complex issues.
- Carry out system administration and configuration tasks as required.
- Maintain accurate records and keep customers updated.
- Identify recurring issues and contribute to service improvements.
- Support software updates, releases, and testing activities.
Technologies
- Azure
- Support
- Cloud
More
We are recruiting for a growing technology business specialising in software solutions, development, and technical support. We work with professional services clients across the UK and combine technical expertise with a strong focus on customer service and long-term relationships. This is a new opportunity to join our established support team and work closely with our in-house development team. We offer hybrid working, with three days from home and two days in the office each week after initial onboarding, as well as initial training, ongoing technical development, progression opportunities, 25 days holiday plus bank holidays and a birthday day off, a pension scheme, and car parking. Candidates applying from outside the local region should include a brief note about their relocation plans, current location, and anticipated moving timeframe.
last updated 46 week of 2026