About this role
Salary: £40,000 - 45,000 per year
Requirements
- 2–3 years of IT helpdesk experience
- Experience working in financial services
- Excellent communication skills
- Strong understanding of MS 365 technology
- Familiarity with Japanese language or culture is desirable
Responsibilities
- Provide first- and second-line support for staff queries and issues with systems and software used by our London Branch and Amsterdam Subsidiary
- Undertake and support IT computer operations, including iSeries
- Monitor the helpdesk system, qualify support requests, collect relevant information, resolve or assign calls to the appropriate technical resource, and track open calls against SLA criteria
- Prepare management reports on helpdesk performance
- Set up and deploy physical and virtual desktop PCs and associated equipment
- Assist our IT technical staff with the deployment, removal, and troubleshooting of IT systems
- Assist and train staff in using desktop software and IT systems
- Monitor and maintain stocks of IT hardware and consumables
- Maintain helpdesk records and system inventories, including Asset Control
- Provide MS 365 administration support
Technologies
- Hardware
- Support
- Office 365
More
We are a financial institute hiring a permanent IT Helpdesk Analyst for our City of London location, with hybrid working. The salary is £40,000–£45,000 GBP. Only shortlisted applicants will be notified.
last updated 46 week of 2026