About this role
Salary: £26,000 - 34,000 per year
Requirements
- At least two years of hands-on Information Systems infrastructure support experience in a multi-site enterprise organisation
- Working knowledge of Microsoft Windows desktop environments, Windows Server systems, and Active Directory administration
- Practical understanding of computer networking principles, hardware architecture, and data security standards
- Proficiency supporting Microsoft Office and configuring end-user software
- Strong interpersonal and communication skills, including the ability to explain technical solutions to non-technical stakeholders
- Willingness and flexibility to undertake occasional business travel across the UK and continental Europe
- Experience with software asset management, licence compliance tools such as Snow License Manager, or data migration is highly advantageous
- Familiarity with enterprise business systems such as ERP or MRP platforms would be beneficial
Responsibilities
- Provide second-level technical support across corporate IT infrastructure and systems, handling helpdesk escalations and resolving faults promptly
- Maintain and administer Windows update and deployment processes across workstation environments, including Windows 11 rollouts
- Deploy and configure desktop hardware, printers, mobile devices, and peripherals in line with standard operating procedures
- Document technical activities, incident resolutions, and configuration changes to departmental standards
- Collaborate with Information Systems colleagues across Europe on infrastructure and continuous improvement projects
- Manage software asset procurement, including obtaining quotations, processing purchase orders, and logging deliveries
- Administer software subscriptions, maintenance agreements, entitlements, and licence renewals
- Reconcile software licence data and support internal compliance audits using Snow License Manager and associated tools
Technologies
- Active Directory
- ERP
- Hardware
- Support
- Mobile
- Security
- Windows
- Network
More
We are recruiting for a full-time, permanent Technical Support Analyst role with an established international organisation. The role is based in the UK and involves occasional travel across the UK and continental Europe. Our Information Systems team supports more than 2,500 users across 12 countries. The salary is £26,000–£34,000, depending on experience, with funded business travel, professional development, and career progression opportunities. We are working with Future Prospects Group, an employment agency, on this recruitment.
last updated 46 week of 2026