About this role
Salary: £80,000 - 80,000 per year
Requirements
- Experience leading a technical support, operations, or DevOps team
- Strong experience managing major incidents and high-priority escalations
- Hands-on troubleshooting and problem-solving skills
- Experience supporting cloud-based or SaaS platforms
- Good understanding of Linux environments
- Exposure to Kubernetes and modern operational tooling is beneficial
- Strong communication and stakeholder management skills
Responsibilities
- Lead, mentor, and develop a team of support engineers
- Own major incident management and serve as the escalation point for critical issues
- Coordinate cross-functional teams during outages and service disruptions
- Troubleshoot, investigate issues, and conduct root cause analysis
- Monitor service performance and drive continuous improvement across support operations
- Work closely with DevOps and Engineering teams to improve reliability and customer experience
Technologies
- Cloud
- DevOps
- Incident Management
- Support
- Kubernetes
- Linux
More
Were a growing SaaS business seeking a hands-on DevOps Support Manager to lead a small technical support team. This hybrid role combines team leadership with technical problem-solving and offers the opportunity to shape a growing support function. Youll take charge during outages, coordinate stakeholders, and drive issues through to resolution.
last updated 46 week of 2026