About this role
Salary: £30,000 - 32,000 per year
Requirements
- Previous experience in a 1st or 2nd line IT support or helpdesk role
- Good working knowledge of Microsoft 365 and Windows 11
- Confidence providing telephone-based and remote technical support
- Understanding of networking fundamentals, including LAN, WAN and Wi-Fi
- Strong troubleshooting, communication and customer service skills
- Ability to manage multiple tickets and prioritise workloads effectively
- Full UK driving licence and access to transport for client site visits
- Must be local to Milton Keynes
- Desirable: Experience working within a Managed Service Provider (MSP) environment
- Desirable: Exposure to Meraki or UniFi networking equipment
- Desirable: Experience with VoIP or Gamma Horizon telephony systems
- Desirable: Microsoft or other relevant IT certifications
Responsibilities
- Provide 1st and 2nd line IT support via telephone, remote access tools and a ticketing system
- Diagnose and resolve technical issues across Windows 11 and Microsoft 365
- Support Exchange Online, Teams, OneDrive, SharePoint and Entra ID
- Manage and prioritise support tickets in line with agreed SLAs
- Troubleshoot hardware, software, email, connectivity and Wi-Fi issues
- Provide support for Meraki and UniFi networking environments
- Assist with telephony systems, including handset and user configuration
- Visit client sites to install hardware, set up workstations, replace equipment and troubleshoot technical issues
- Maintain accurate ticket notes and technical documentation
- Escalate complex issues where necessary and keep customers updated throughout the resolution process
Technologies
- Hardware
- Support
- LAN
- Microsoft 365
- SharePoint
- Windows
- Office 365
More
We are recruiting an experienced, customer-focused IT Support Engineer to join our growing technology services business and support a varied client base. The role combines predominantly remote helpdesk support with regular hands-on technical assistance at client sites. It is based in Milton Keynes, with working hours of Monday to Friday, 9:00am to 5:30pm, and a salary of up to £32,000 depending on experience. We offer exposure to a wide range of clients and technologies, training and development opportunities, a supportive team environment and opportunities for career progression.
last updated 46 week of 2026