About this role
Salary: £46,000 - 50,000 per year
Requirements
- Practical experience administering and configuring Salesforce.
- Good working knowledge of Salesforce Flow Builder and automation.
- Strong analytical and problem-solving skills, with the ability to understand and improve business processes.
- Experience gathering requirements, documenting processes and working with stakeholders.
- Ability to translate business requirements into practical technical solutions.
- Good communication, organisational and documentation skills.
- Basic knowledge of Apex and SOQL, with an interest in developing coding skills is desirable.
- Familiarity with JavaScript, APIs and system integrations is desirable.
- Experience with Salesforce Commerce Cloud, Order Management System (OMS) or Service Cloud is desirable.
- Experience with business process mapping, requirements documentation and user acceptance testing is desirable.
- Salesforce Administrator certification or equivalent practical experience is desirable.
- Proactive, curious and focused on continuous improvement.
- Commercially minded, with an emphasis on measurable business benefits.
- Able to challenge existing processes constructively and recommend better approaches.
- Comfortable working independently and collaborating with technical and non-technical teams.
- Organised, methodical and able to manage competing priorities.
Responsibilities
- Work with stakeholders across our business to understand operational processes, challenges and requirements.
- Analyse existing workflows and identify opportunities to improve efficiency, reduce costs and eliminate unnecessary manual tasks.
- Gather and document business requirements, process maps and functional specifications.
- Translate business needs into practical system solutions and prioritise improvements based on business value.
- Support projects from initial requirements gathering through to implementation and review.
- Manage Salesforce configuration, including users, permissions, objects, fields, page layouts and validation rules.
- Build, maintain and optimise Salesforce Flows to automate processes and improve productivity.
- Troubleshoot system issues and existing automations, implementing sustainable solutions.
- Maintain data quality, integrity and consistency across the platform.
- Identify opportunities to improve Salesforce functionality and user experience.
- Apply basic coding skills to support Salesforce customisation and development.
- Assist with Apex, SOQL, JavaScript and Lightning Web Components where appropriate.
- Support integrations between Salesforce and other business systems.
- Test and troubleshoot enhancements, working with external developers where required.
- Support the delivery of system enhancements and business improvement projects.
- Coordinate user acceptance testing, gather feedback and verify that solutions meet requirements.
- Document processes, system changes and user guidance.
- Communicate proposed changes and benefits to stakeholders.
- Monitor implemented improvements to ensure they deliver the expected outcomes.
Technologies
- Apex
- Cloud
- Flow
- Support
- JavaScript
- Lightning Web Components
- Salesforce
- Web
More
We are seeking a practical, business-focused professional to manage, maintain and continuously improve our Salesforce environment while working with business teams to identify opportunities for operational improvement. The role combines Salesforce administration and automation with business analysis, translating business requirements into effective system solutions. It focuses on improving processes, reducing manual administration, enhancing data quality and maximising the value of Salesforce, with some coding to support technical requirements. Pay is £46,000–£50,000 per year. Benefits include additional leave, a canteen, company events, a company pension, a cycle to work scheme, free and on-site parking, paid volunteer time, a referral programme and transport links. Work is in person.
last updated 46 week of 2026