About this role
Salary: £27,000 - 29,000 per year
Requirements
- Previous experience in a 1st and 2nd Line IT Support role
- Experience troubleshooting hardware and software issues
- Good understanding of IT systems and business applications
- Strong problem-solving and communication skills
- Ability to manage multiple tasks and prioritise workloads effectively
- Confidence supporting users and liaising with external software providers
- Full UK driving licence and access to own vehicle
- Willingness to learn new technologies, systems and programming languages
- Formal IT qualifications or relevant technical training are desirable
- Experience working within a small IT team or business environment is desirable
- Exposure to databases, programming or scripting is desirable
- Familiarity with application development and software integrations is desirable
- Experience supporting business management or case management systems is desirable
- Previous experience delivering user training or preparing technical documentation is desirable
- Technically minded, adaptable and proactive, with a solid foundation in 1st and 2nd Line IT Support
- Confident troubleshooting technical issues, supporting users and working collaboratively within a small team
- Keen to learn new technologies and comfortable taking on a variety of IT responsibilities
Responsibilities
- Provide 1st and 2nd Line IT support to approximately 90 users across four office locations
- Troubleshoot and resolve hardware, software and system-related issues
- Support the IT Network Manager with the day-to-day maintenance and operation of IT systems
- Work alongside the IT Database Administrator to improve system functionality and user experience
- Assist with the maintenance and development of business applications
- Support programming, scripting and application development as skills develop
- Assist with integrating third-party software into existing systems
- Liaise with external software providers to resolve technical issues and support system improvements
- Provide training and guidance to new and existing users
- Develop user training materials and technical documentation
- Manage multiple IT tasks and projects, completing work accurately and within agreed deadlines
- Travel to other office locations when required to provide technical support
Technologies
- Hardware
- Support
- Network
More
We are recruiting for a permanent, full-time IT Support Engineer based in South Birmingham, with a salary of around £27,000 depending on experience. You will join a growing, small and supportive IT team in a varied, hands-on role, supporting users across four office locations and helping maintain the organisations IT systems. The position offers training and development, exposure to a range of technologies and wider IT projects, and opportunities to build programming, scripting and application support skills and progress your career. Regional Recruitment is an award-winning independent recruitment agency established in 2008, specialising in permanent, temporary and contract opportunities across the Commercial, Construction, Industrial, Technology and Engineering sectors.
last updated 46 week of 2026