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Performance Analyst @ BrightBox Group

Queen Street, Stratford and New TownOnsiteFull-time
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About this role

Salary: £? - ? per year

Requirements

  • Active SC clearance required
  • Strong practical experience as a Performance Analyst, rather than solely as a Data Analyst
  • Demonstrable experience using SQL and/or Splunk Search Processing Language (SPL)
  • Strong analytical, problem-solving, and critical-thinking skills
  • Ability to proactively identify and investigate performance issues within teams
  • Experience with digital analytics platforms and dashboarding tools
  • Experience supporting user-facing digital services
  • Demonstrable experience representing a service at Government Digital Service Standard assessments

Responsibilities

  • Deliver performance analytics and insights for live digital services
  • Proactively identify issues, trends, and opportunities for service improvement
  • Work collaboratively with multidisciplinary teams to support service performance
  • Use data and analytics to provide meaningful recommendations and actionable insights
  • Represent services at Government Digital Service Standard assessments across Discovery, Alpha, Beta, and Live phases
  • Take initiative, apply critical thinking, and constructively challenge performance issues

Technologies

  • Support
  • SQL
  • Splunk
  • Security

More

We are seeking a Performance Analyst to support the delivery and continuous improvement of live government digital services. In this role, you will help teams make evidence-based decisions to improve service performance and user experience. The position is remote, initially for three months, with a rate of £450–£475 per day outside IR35.

last updated 46 week of 2026

Skills

SQLSplunkSC clearancedigital analyticsDashboardingCritical ThinkingProblem SolvingAnalyticalService improvementGovernment Digital Service Standard assessments

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