About this role
Salary: £29,000 - 30,000 per year
Requirements
- Proven experience providing 2nd line IT support in a Microsoft-based environment, including incident resolution, service requests and end-user support.
- Good knowledge of Microsoft 365 administration and support, including Exchange Online, Teams, OneDrive, SharePoint and Microsoft Intune.
- Proficiency in Windows 11 administration, troubleshooting and end-user device support.
- Good problem-solving, communication and customer service skills, including the ability to explain technical issues to non-technical users.
- Experience supporting device management technologies, including Microsoft Intune, Windows Autopilot, application deployment and MDM, with an understanding of endpoint security, device compliance and cybersecurity best practices.
- Experience supporting identity and access management solutions, including Microsoft Entra ID and Conditional Access.
- Experience working in an ITIL-aligned support environment, managing incidents, requests and service levels.
- Security Check (SC) clearance is required. Applicants are normally expected to have been resident in the UK for the last five years to meet standard residency requirements. Successful candidates must obtain SC clearance to a standard satisfactory to Ofwat within the first six months of employment.
Responsibilities
- Deliver 2nd line IT support and resolve technical issues and service requests related to Microsoft 365, end-user computing, identity services, collaboration tools and business applications.
- Support the day-to-day operational management of IT services.
- Troubleshoot issues, conduct root cause analysis and assist users to provide a seamless end-user experience.
- Contribute to service stability, knowledge sharing and continuous improvement, ensuring IT services meet organisational requirements and are delivered to a high standard.
- Work with other directorates and manage user expectations.
- Work independently and as part of the wider team to support collaboration, maintain trust and deliver strategic objectives and exemplary IT service.
Technologies
- Support
- ITIL
- Microsoft 365
- Microsoft Intune
- Security
- SharePoint
- Windows
- Office 365
More
We are Ofwat, the Water Services Regulation Authority, a non-ministerial government department responsible for regulating the water sector in England and Wales. We are working with government and other regulators on future arrangements for water regulation in England and Wales, while continuing our mission to hold water companies to account and drive better outcomes for customers, communities and the environment.
This role reports to the Head of IT Operations and sits within our Corporate Enablers Directorate, which includes IT, HR, Finance, Procurement and Facilities. It is based in Birmingham, with hybrid working and the option to collaborate in our Birmingham and London offices. We offer an inclusive, flexible and collaborative working environment, development opportunities, a strong employer pension contribution, 25 days of annual leave rising to 30 with service, bank holidays and 2.5 days of privilege leave, discounts, paid relevant professional-body membership fees, up to three volunteering days per year, recognition vouchers, and generous shared parental leave and pay.
The application closing date is 20 November 2026 at 23:55.
last updated 46 week of 2026