About this role
Salary: £50,676 - 50,676 per year
Requirements
- Experience leading application support, systems development or digital transformation activities
- Strong problem-solving skills and a logical, analytical approach
- Demonstrable experience managing third-party suppliers, integrations and technology partners
- Significant hands-on experience with Microsoft 365, including SharePoint, Teams and Power Automate
- Ability to explain complex technical concepts clearly to a range of audiences
- Experience prioritising and managing backlogs, system enhancements, roadmaps and change initiatives
- Strong understanding of data management, information security and application governance
- Knowledge of ITIL principles and service management practices
- Experience using technology and AI to drive business improvement and innovation
- Desirable: Project, Change Management or Lean qualification
- Desirable: People management qualification or formal leadership training
- Desirable: IT degree or equivalent professional qualification
- Desirable: Microsoft 365 certification
- Desirable: Experience working alongside data and analytics teams
Responsibilities
- Lead the development and delivery of application improvements, digital workflows, process automation and system enhancements
- Manage system upgrades and projects from planning and testing through to implementation
- Provide excellent day-to-day application support, maintain service levels and drive continuous improvement
- Work with business teams, suppliers and stakeholders to identify opportunities for innovation and change
- Explore and implement AI-enabled solutions to improve efficiency and customer experience
- Lead training, testing and engagement activities to support adoption of new systems and enhancements
- Monitor performance, measure benefits and report to project boards, improvement boards and leadership forums
- Champion robust data management, governance and business continuity practices across applications and systems
- Lead our small Applications Support team and contribute to the development and support of our applications portfolio
Technologies
- AI
- ICT
- Support
- ITIL
- Microsoft 365
- Security
- SharePoint
- Office 365
More
We are Honeycomb Group, a values-driven organisation seeking a Strategic Lead for ICT Applications to help shape our digital services and technology decisions. The role is based in Stoke-on-Trent with hybrid working and pays £50,676 a year. You will work with colleagues, customers, business stakeholders and external suppliers to help our systems evolve, support smarter working and deliver value. We offer the opportunity to lead meaningful change and continuous improvement; information about our staff benefits, values and working life is available through our Careers Hub. We may close the vacancy early if we receive a high volume of applications. The closing date is 22 November 2026, the shortlist date is 23 November 2026, and the interview date is to be confirmed.
last updated 46 week of 2026