Operations Product Owner @ Earl Shilton Building Society

Salary: £30,000 - 30,000 per year

Requirements

• Experience supporting operational systems, process improvement or product implementation within financial services
• Experience delivering system changes or operational improvements, including testing and implementation support
• Strong understanding of mortgage and/or savings products
• Hands-on experience configuring, maintaining or supporting core systems or digital financial services platforms
• Experience working with operational processes and controls in a regulated environment
• Experience gathering requirements from operational users and collaborating with cross-functional teams
• Understanding of how FCA regulation, Consumer Duty and mortgage regulatory requirements affect operational processes and product administration
• Ability to document business requirements, acceptance criteria and practical user guidance
• Knowledge of process mapping, system testing, issue investigation and change implementation
• Good understanding of data quality, reporting, system configuration and operational controls
• Excellent analytical and problem-solving skills
• Clear communication skills, with the ability to explain system and process changes to operational colleagues
• Practical and improvement-focused, with an understanding of how operational delivery supports product development
• Customer-centric approach to thinking and decision-making
• Highly organised and able to manage multiple priorities
• Comfortable working with colleagues to understand problems and agree workable solutions
• Passion for continuous improvement and innovation
• Collaborative and solutions-focused

Responsibilities

• Support development and launch of mortgage and savings products by identifying system, process and operational requirements
• Work with operational teams to identify improvements that support new propositions and effective day-to-day product administration
• Assess operational and system implications of proposed product features and changes
• Support product delivery across channels, ensuring processes and system functionality meet operational needs
• Coordinate operational system and process changes with the teams responsible for delivery
• Help prioritise improvements based on operational needs, customer impact, product development priorities and regulatory requirements
• Translate operational and product requirements into business requirements, acceptance criteria and implementation plans
• Work with operational teams to embed changes and confirm new processes and system functionality work as intended
• Configure and maintain mortgage and savings products in core systems
• Maintain accurate product parameters, workflows and business rules, and investigate configuration issues with relevant teams
• Coordinate and carry out User Acceptance Testing (UAT), regression testing and control validation with operational users
• Maintain system configuration records, process documentation and change logs
• Work with Compliance to ensure product configurations, customer journeys and operational processes reflect applicable regulatory requirements
• Translate agreed compliance requirements into system settings, process steps and operational controls
• Support regulatory reporting by helping maintain accurate product and system data
• Maintain evidence of configuration changes, testing and process controls for audit and assurance activities
• Map and improve customer journeys and supporting operational workflows across digital, broker and operational channels
• Identify system and process improvements that simplify administration and make services clearer and easier for customers
• Work with operational teams to balance customer needs, practical service delivery and regulatory requirements
• Help operational teams prepare for product launches, process updates and system changes
• Produce procedures, user guidance and training materials, and support colleagues in using systems and processes effectively
• Provide post-implementation support, investigate issues and coordinate resolution with relevant teams
• Review operational processes and controls to ensure they support product requirements and day-to-day team needs
• Understand how product and operational data moves through systems, processes and reports
• Investigate data quality issues and work with relevant teams to address underlying system or process causes
• Use operational feedback, reporting and product performance insight to identify and track improvements

Technologies

• Support
• Product Owner

More

At Earl Shilton Building Society, were looking for an experienced Operations Product Owner to support our operational teams and the development of our mortgage and savings products. This role contributes to product development and continuous improvement across the Society, helping improve the systems and processes that support our teams, products and customers. We offer a competitive salary and benefits package, pension scheme, generous holiday entitlement, professional development opportunities, flexible and hybrid working options, a supportive and collaborative culture, and the opportunity to work on strategic business transformation initiatives. The role is based in Earl Shilton, LE9 7NB.

last updated 46 week of 2026