About this role
Salary: £32,000 - 32,000 per year
Requirements
- Proven experience in a customer-facing role onboarding software solutions or managing client implementation projects
- Experience or strong empathy with the health and care sector, NHS workflows, or clinical software environments
- Ability to manage project lifecycles, risks, and milestones independently in a flat, agile team culture
- Strong communication skills, including the ability to explain complex technical concepts to non-technical stakeholders and build trust with clients
- Full eligibility to work in the UK without sponsorship and easy commuting distance from Bath for hybrid working
Responsibilities
- Lead end-to-end delivery, including planning, scoping, software configuration, and deployment tailored to each clients operational workflows
- Act as the main technical contact during setup, troubleshoot configurations, and remove roadblocks to support a smooth go-live
- Work with training and support teams to transition clients after go-live, providing clear documentation and tailored guidance
- Coordinate with Sales and Account Management to keep projects within scope and meet commercial commitments
- Share client feedback and rollout insights with Product teams to help streamline future releases
Technologies
- Cloud
- Support
- DevOps
More
We are an award-winning health tech company based in Bath, building industry-leading cloud-based software used across NHS services and healthcare providers nationwide. We are recruiting an Implementation Specialist to connect technology, project delivery, and customer success, helping healthcare clients adopt our software and get maximum value from go-live. We offer a salary of £40,000–£45,000, depending on experience, 25 days of annual leave plus bank holidays with buy/sell options, a 6% employer pension, private health insurance, and life assurance. Our hybrid working environment includes an onsite gym, EV charging, and a dedicated personal training and development budget. We are an innovative, self-managing organisation whose products directly improve patient care and clinical services.
last updated 46 week of 2026