About this role
Salary: £60,000 - 60,000 per year
Requirements
- Experience in a customer-facing technical role, such as Customer Integration Engineer, Integration Engineer, Solutions Engineer, Field Application Engineer, Technical Support Engineer or similar
- Strong troubleshooting skills across Windows and/or Linux, including experience with logs, drivers, services and system configuration
- Working knowledge of software development and experience with one or more of C, C++, C#, Rust or Python, including the ability to read, modify and create scripts or example code
- Excellent communication skills and the ability to explain complex technical issues clearly to technical and non-technical stakeholders
- Ability to manage multiple customer priorities and take ownership of problems through to resolution
- Fluent English
- Proactive, hands-on approach to solving technical problems and working with customers
- Experience with embedded systems, industrial PCs or hardware/software integration is highly desirable
- Familiarity with USB, serial, TCP/IP, PCIe or GPIO interfaces would be beneficial
- Experience in gaming, regulated industries or embedded technology would be advantageous
- Knowledge of gaming systems, including Casino Management Systems, SAS protocols, meters, NVRAM, bill validators and regulatory requirements, would be particularly useful
- Experience with Linux or Windows IoT OS image creation, gaming and graphics engines such as Unity, Unreal, Godot or OpenGL, system security, secure boot or cryptography would be beneficial
- Experience creating technical documentation, demonstrations or training materials is desirable
Responsibilities
- Work directly with customers throughout evaluation, onboarding, integration and production readiness
- Investigate and resolve complex issues across hardware, operating systems and software
- Troubleshoot Windows and Linux environments, including logs, drivers, services and configuration
- Support OS image creation, system configuration, peripherals and external device integration
- Deliver technical workshops, onboarding sessions, product demonstrations and technical guidance
- Develop and maintain integration tools, scripts, utilities and example code
- Support integration testing, benchmarking and system validation
- Create and maintain technical documentation and integration guides
- Work with Product and Engineering teams to escalate issues and provide actionable customer feedback
- Support pre-sales and technical marketing activities where required
- Identify opportunities to improve processes, tooling and the customer integration experience
Technologies
- C#
- Cryptography
- Embedded
- FPGA
- Firmware
- Hardware
- IoT
- Support
- Linux
- Marketing
- OpenGL
- PCIe
- Python
- Rust
- SAS
- Security
- TCP/IP
- Unity
- Unreal
- Windows
- GameDev
More
We are seeking a Customer Integration Engineer to join our growing Customer Engineering team, supporting adoption of specialist gaming platforms, embedded systems and software solutions across EMEA and other strategic markets. This is a customer-facing integration role rather than a traditional technical support position, offering collaboration with Software, Firmware, FPGA, Product and Engineering teams and the opportunity to influence products, processes and customer experience. We offer a hybrid working model based in Crawley, West Sussex, with occasional travel to customers, internal sites and industry events. This permanent role provides exposure to a broad range of technologies and the opportunity to help shape tools, processes and solutions that support future growth.
last updated 46 week of 2026