About this role
Salary: £117,000 - 122,200 per year
Requirements
- BPSS eligibility is required
- Proven experience delivering service design in complex environments
- A strong portfolio demonstrating end-to-end service design and user-centred design methodologies
- Experience producing service blueprints, personas, journey maps, user flows and other key design deliverables
- Ability to visualise and communicate complex services spanning multiple business areas
- Strong stakeholder engagement and facilitation skills
- Strong understanding of user-centred design principles and accessibility best practice
- Comfortable working within multidisciplinary Agile teams
- Ability to influence, challenge constructively and build consensus across diverse stakeholder groups
- Experience coaching others and embedding design best practice
- Desirable: knowledge or experience of CESA
- Desirable: experience working on large-scale government or public sector digital programmes
- Desirable: familiarity with GDS service standards and design approaches
Responsibilities
- Lead service design activities across complex digital services
- Create service design artefacts, including service blueprints, journey maps, personas, user flows and insight packs
- Design accessible, user-centred services aligned with user needs and business objectives
- Work across organisational boundaries to influence and drive successful design outcomes
- Communicate service design recommendations to technical and non-technical audiences
- Use storytelling, visualisation and design thinking to bring research findings and service opportunities to life
- Identify opportunities to improve services and measure the impact of design changes
- Support design-led transformation through coaching, collaboration and continuous improvement initiatives
Technologies
- Support
- UX UI Design
More
Were seeking a Service Designer for a high-profile digital transformation programme shaping user-centred public services that are simpler, faster and more effective. Youll work in a collaborative, multidisciplinary team alongside user researchers, interaction and content designers, performance analysts, developers, policy specialists and stakeholders. The contract is six months, paying up to £470 per day inside IR35, and is based in Worthing or Telford with two days onsite per week. We value respect, equality and inclusion, welcome applicants from all backgrounds and perspectives, and can provide reasonable adjustments during the recruitment process.
last updated 46 week of 2026