About this role
Salary: £38,000 - 38,000 per year
Requirements
- Commercial configuration experience with Microsoft Dynamics 365 or Salesforce
- Strong analytical and troubleshooting skills
- Understanding of data, integrations, security and automation
- Experience gathering requirements and testing system changes
- Exposure to controlled deployments across multiple environments
- Experience working within structured change and release processes
- Strong stakeholder communication skills
- Ability to independently take ownership of defined work
Responsibilities
- Configure and maintain Dynamics 365 and/or Salesforce
- Translate business requirements into effective system changes
- Investigate incidents involving data, users, permissions, configuration and defects
- Assess integrations, security, data models and downstream impacts
- Create test cases and prepare evidence for release approval
- Support testing and user acceptance testing (UAT)
- Deploy changes across development, test/UAT and production environments
- Follow established SDLC, security, change-control and release processes
- Maintain clear technical and support documentation
- Communicate progress, risks and dependencies to stakeholders
Technologies
- CRM
- Support
- Salesforce
- Security
- Office 365
- DevOps
More
We are an established, growing international software organisation seeking a Systems Configuration Analyst to deliver controlled improvements across our enterprise applications. Based in Greater Cardiff, the role offers a salary of up to £38,000 plus benefits. Youll work in a structured, collaborative environment focused on safe change, high technical standards and clear communication. This is an opportunity for a CRM administrator, applications analyst or junior functional consultant to take broader ownership of business-critical systems and develop knowledge of CRM, integrations and release management. Our benefits include healthcare, pension contributions, life assurance, enhanced parental leave, funded learning, generous annual leave options and wellbeing initiatives. We support an inclusive environment that encourages development and transferable skills.
last updated 46 week of 2026