About this role
Salary: £35,000 - 35,000 per year
Requirements
- Proven experience in a senior support or engineering role within an MSP, supporting multiple customer environments
- Experience independently delivering technical projects from requirements and planning through to testing and handover
- Strong knowledge of Windows Server, Active Directory and Hyper-V, plus solid experience with Microsoft 365, Entra ID, Intune and Azure
- Good networking knowledge, including firewalls, VPNs and VLANs
- A calm, customer-first approach with excellent communication skills
- Full UK driving licence and own vehicle
- Experience with image-based backup/DR and Autotask/Datto is a bonus
- Relevant certifications, such as Microsoft or CompTIA, are a plus
Responsibilities
- Deliver 2nd/3rd line customer support via phone, email and portal, with a strong focus on first-touch resolution
- Own projects end to end, including Intune migrations, Microsoft 365 tenant migrations and customer onboarding
- Carry out server migrations, infrastructure upgrades and firewall configuration
- Deploy and manage Microsoft 365, Entra ID, Intune and Azure environments alongside traditional on-premise servers and networking
- Share knowledge with the wider team and assist with escalated issues
- Maintain accurate time recording and documentation
Technologies
- Active Directory
- Azure
- Firewall
- Hyper-V
- Support
- Microsoft 365
- Windows
- Office 365
- Cloud
- DevOps
- VPN
More
We are recruiting for a Senior IT Engineer to join a well-established, growing MSP in North Essex, serving the Colchester and Braintree areas. This is an office-based role with a varied mix of support and project delivery, including a pipeline of 15 planned Intune migrations. The position offers a salary of up to £35,000, depending on experience, 22 days of holiday plus bank holidays, and your birthday off. Youll join a supportive, customer-centric team at a respected MSP.
last updated 46 week of 2026