About this role
Salary: £45,000 - 50,000 per year
Requirements
- Leadership and coaching experience with a small team of engineers
- 5+ years of experience in IT support or infrastructure, including supervising or mentoring technical staff
- Strong Microsoft 365 skills, including Exchange Online, SharePoint, Teams and Intune, plus Active Directory and Entra ID
- Solid Windows troubleshooting and networking knowledge, including LAN/WAN, Wi-Fi, VPN, DNS, DHCP, VLANs and firewalls
- Experience supporting users across multiple sites, with excellent customer service and communication skills
- Full UK driving licence and the right to work in the UK
- Nice to have: Azure, Microsoft Defender, Conditional Access or MFA experience; ITIL Foundation; Microsoft certifications; or experience in construction, engineering, manufacturing or logistics
Responsibilities
- Lead, coach and prioritise the Site Support teams work across multiple locations
- Act as the main escalation point for complex issues involving Microsoft 365, Windows, Azure, networking and business applications
- Monitor service levels, oversee incident, problem and change management, and address recurring issues at their root
- Deliver hardware refreshes, site deployments, office moves and other IT projects
- Support cybersecurity, audits, asset management and licensing to help keep sites secure and compliant
Technologies
- Active Directory
- Azure
- Hardware
- Support
- ITIL
- LAN
- Microsoft 365
- SharePoint
- VPN
- Windows
- Office 365
- Cloud
More
We are a highly reputable business based in Maidstone, hiring an IT Support Supervisor / IT Support Team Leader. Youll provide hands-on technical support across multiple sites, lead our Site Support team and carry out third-line technical work. Reporting to the IT Manager, youll also help deliver site upgrades, hardware refreshes and technology projects. The role is based in Maidstone, five days per week, with a salary of £45,000–£50,000 plus benefits, including a bonus.
last updated 46 week of 2026