About this role
Salary: £28,000 - 35,000 per year
Requirements
- Practical workplace IT support experience and confidence troubleshooting computers, user accounts, hardware, software, printing, connectivity and access issues.
- Ability to record issues clearly, work through problems methodically, keep users informed and escalate appropriately.
- Security-conscious approach and willingness to follow established patching, antivirus and secure-device processes.
- Professional, helpful and customer-focused approach with clear written and verbal communication.
- Organised, reliable and attentive to detail, with sound judgement, confidentiality, willingness to learn and ability to take ownership.
- Ability to work on site Monday to Friday.
- Knowledge of Windows 11, Outlook, Teams, OneDrive, Sophos, mobile devices, peripherals, Wi-Fi, IP addressing and VPNs is desirable.
- Familiarity with Active Directory, Group Policy, endpoint-management or software-deployment tools is desirable.
- Awareness of information security and compliance standards, audit evidence or operational controls is desirable.
Responsibilities
- Provide user support by telephone, email, remote tools and in person.
- Log, diagnose, resolve and update incidents and service requests, keeping users informed and escalating when required.
- Troubleshoot Microsoft 365, hardware, software, printing, Wi-Fi, VPN, access and connectivity issues.
- Build, configure, deploy and support laptops, desktops, mobile devices and peripherals.
- Install approved software and support patching, security configuration, compliance checks and remediation.
- Support authorised account, password, MFA and access changes using approved tools.
- Prepare accounts and equipment for joiners, movers and leavers, maintain records and escalate unusual or higher-risk requests.
- Maintain audit-ready records and support compliance evidence, audits, vulnerability remediation and security-incident actions.
- Support projects and system rollouts, liaise with approved suppliers and provide diagnostics through to resolution.
Technologies
- Active Directory
- Hardware
- Support
- Microsoft 365
- Mobile
- Security
- VPN
- Windows
- Office 365
More
We offer a full-time, permanent IT Service Desk Analyst role based on site in Surbiton, Monday to Friday, for 37.5 hours per week. The salary is £28,000–£35,000 per annum. You will join a small team and provide a combination of remote and desk-side support, account administration and asset administration, helping colleagues stay informed while following clear escalation, security and governance processes. We provide training on our internal systems, tools and processes to support your development and work across compliance, documentation, projects and system rollouts.
last updated 46 week of 2026