About this role
Salary: £29,000 - 32,000 per year
Requirements
- At least 2 years of experience in a similar IT support role.
- Hands-on experience in a Windows environment and working knowledge of Microsoft Office suites.
- A minimum HND in computing or equivalent.
- Some knowledge of computer peripherals.
- A basic understanding of key business software packages, such as CRM, Efacs, CAD and Office 365.
- Experience with fault logging systems, Microsoft licensing management, hardware and software purchasing, and work instruction management tools is desirable.
Responsibilities
- Manage and maintain computer hardware and software issues from logging through to resolution, supporting the availability of business applications.
- Provide desktop support using the helpdesk system and manage work instructions in Confluence.
- Purchase, configure, install and support mobile devices, the internal phone system, and client hardware and software.
- Liaise with technical support companies and suppliers.
- Set up new users and hardware on the network and install printers.
- Maintain the IT equipment asset register and software licensing register.
- Standardise and document working practices as work instructions.
- Manage, assess and report on project activities to meet deadlines, informing and working with other users.
- Provide training to the IT team on business-critical, job-specific functions.
- Support and train users on telephony, photocopiers, hardware and software.
- Adhere to and comply with ISO standards.
Technologies
- Confluence
- CRM
- Hardware
- Support
- Mobile
- Network
- Office 365
- Windows
More
We are an award-winning company and one of Europes leading designers and manufacturers in the engineering sector, employing more than 200 staff in the UK and overseas. Our head office is in Frimley. You will join our four-person IT department, report to the IT Manager and work alongside our Software Developers and Systems Administrator, supporting employees at our Frimley site, colleagues working from home and staff in Germany. The role is based on a Monday-to-Friday schedule, 8:30 a.m. to 5:00 p.m., with an early finish on Friday. We offer a salary of £29,500–£32,000, a profit-share bonus paid twice yearly, 24 days holiday plus bank holidays, and benefits including an enhanced pension, free parking, uniform, retail and gym discounts, a cycle-to-work scheme and a car maintenance scheme.
last updated 46 week of 2026