About this role
Salary: £28,000 - 32,000 per year
Requirements
- Experienced 2nd Line IT Support Analyst
- Strong communication skills and the ability to build relationships with users at all levels
- Analytical problem-solving skills, including identifying root causes and proposing clear, well-considered solutions
- Excellent attention to detail and a commitment to accuracy and high-quality outcomes
- Customer-focused approach and pride in delivering great service to end users
- Strong organisation and prioritisation skills across multiple concurrent tasks
Responsibilities
- Provide second-line technical support across the business, resolving incidents and service requests within agreed SLAs
- Act as an escalation point for the first-line Service Desk and take ownership of issues through to resolution
- Support our Scania network and Milton Keynes head office
- Investigate, diagnose and resolve complex hardware, software, operating system and network issues
- Adapt to a changing IT environment and landscape
- Communicate regularly with internal and external customers, keeping them proactively informed
- Take ownership of complex technical issues, drive service improvements, support project delivery and help embed modern workplace technologies
- Help ensure our IT services remain secure, stable, reliable and high-performing
Technologies
- Hardware
- Support
- Network
More
We are Scania, and we are seeking an IT Second Line Analyst to join our IT team in Milton Keynes. The role offers hybrid working and a starting salary of £28,000, plus enhanced parental leave, eligibility for an annual bonus scheme, access to a loan car scheme, 25 days of annual leave plus bank holidays, a competitive pension and life assurance at four times basic salary. The closing date is 7 December 2026 and may change depending on application volumes. After you apply, a member of our recruitment team will discuss your application; successful candidates at that stage will be invited to speak with the hiring manager. We aim to accommodate candidates needs and welcome requests for adjustments during the application process.
last updated 46 week of 2026