About this role
Salary: £53,000 - 93,000 per year
Requirements
- Experience coordinating user-centred IT support services and developing and documenting associated processes and runbooks
- Experience developing and producing regular IT service performance reports
- Experience liaising with external managed service providers
Responsibilities
- Contribute to developing and consistently documenting Oracle support processes and operating manuals
- Take proactive steps to ensure the IT service management tooling, currently IFS Assyst, is configured to meet the needs of the Oracle Cloud service
- Develop and provide regular service reports, including monitoring external supplier performance
- Liaise with internal and external support teams to ensure support calls are routed and resolved within agreed service-level agreements
- Support the Senior IT Service Manager and Head of Platform in addressing escalated support calls
Technologies
- Cloud
- Support
- Oracle
- ITSM
More
We are supporting a key public-sector client with recruitment for an Oracle Support Co-ordinator. This is an initial six-month contract, with a possible six-month extension, paying £400 per day inside IR35. The role can be based in Edinburgh or Glasgow and requires 40% in-person attendance. Working under the direction of the Senior IT Service Manager, you will help establish IT support for part of the clients Oracle Cloud platform, initially focusing on the launch of a new benefit payment solution and then expanding to support development of the existing platform model.
last updated 46 week of 2026