About this role
Salary: £? - ? per year
Requirements
- 8+ years of overall experience, including at least 6 years in Pega Decisioning and Marketing/CDH.
- Proven experience leading end-to-end Pega CDH architecture, solution design and hands-on implementation in a decisioning architect role.
- Strong knowledge of Pega Customer Decision Hub, Next-Best-Action strategy design and decisioning framework configuration.
- Expertise in customer segmentation, contact strategy, engagement policies, actions, treatments, arbitration and prioritisation.
- Experience designing inbound, outbound and real-time decisioning across multiple customer interaction channels.
- Hands-on experience with adaptive modelling, predictive models, decision strategy simulation, testing and performance monitoring.
- Strong understanding of customer data modelling, data flows, integration, distributed data platforms and database performance.
- Ability to apply Pega architecture, design and coding best practices and troubleshoot complex decisioning issues.
- Excellent customer-facing communication and stakeholder management skills, with the ability to explain decisioning concepts to business and technical audiences.
- Experience in technical leadership, mentoring, decisioning effort estimation and prioritisation within Agile/Scrum delivery teams.
- Collections domain experience is preferred, particularly hands-on Pega Collections and customer-centric treatment strategy implementation.
- Pega decisioning/CDH certification, experience with Pega Cloud and large-scale CRM solutions, and a strong Java/J2EE background are desirable.
Responsibilities
- Lead end-to-end Pega CDH decisioning architecture, solution design and implementation for the collections workstream.
- Define and enforce Pega decisioning architecture, design and coding standards, applying platform best practices.
- Collaborate with business analysts and customer stakeholders to translate collections requirements into decisioning designs and technical user stories.
- Design Next-Best-Action strategies, customer segmentation, contact policies, arbitration and prioritisation across inbound, outbound and real-time interactions.
- Guide adaptive and predictive model integration to support customer-level prioritisation and collections treatment strategies.
- Coordinate customer data models, data flows and integration designs with workflow, data migration and integration teams.
- Provide hands-on technical leadership, design and code reviews, mentoring and knowledge transfer to decisioning developers.
- Guide decision strategy testing, simulation and performance validation, and support defect resolution and production readiness.
- Contribute decisioning effort estimates, prioritisation and dependency assessments to Agile story refinement and sprint planning.
- Explain decisioning design choices and benefits to customer, operational and Pega stakeholders, maintaining clear solution documentation.
Technologies
- Architect
- Cloud
- CRM
- Support
- Java
- Marketing
- Java EE
More
Were recruiting for our client, a non-profit, government-owned organisation, seeking an experienced Pega Lead Decisioning Architect to lead the Customer Decision Hub workstream within a collections transformation programme. Youll work closely with customer stakeholders, Pega specialists, business analysts and delivery teams to shape customer-level prioritisation, treatment strategies and Next-Best-Action capabilities. This is an opportunity to play a key architectural role in a high-profile transformation programme, influencing enterprise decisioning capabilities and customer engagement strategies at scale.
last updated 46 week of 2026