About this role
Salary: £25,000 - 28,000 per year
Requirements
- Quick learner, confident using computer packages
- High level of numeracy
- Excellent communication skills and a friendly telephone manner
- Strong organisation skills, with the ability to prioritise workload and stay calm under pressure
- Speed, attention to detail and high accuracy
- Technical mindset; HTML experience is a bonus
- Relevant experience may include support engineering, application or software support, customer or technical support, product support, service desk or help desk analysis, technical support advising, or implementation support
Responsibilities
- Act as a first point of contact for customers by phone and through our service desk
- Resolve support issues, including document changes, configuration updates, general queries and knowledge support
- Configure new customers and holiday tariffs in our system
- Test new software developments, and replicate and log reported errors
- Maintain training materials and product documentation
- Deliver online customer training after completing product training
Technologies
- Support
More
We are GemaPark, an Isle of Wight-based software company serving the outdoor holiday market. We are expanding our technical support team and are looking for a Software Support Engineer to join us full time at our Cowes office, reporting to our Support and Onboarding Manager. This is a permanent role with a stated salary of £25,00 to £28,000 and a 37-hour working week: Monday to Thursday, 09:00–17:30, and Friday, 09:00–17:00. We provide full training on our product and processes, with the opportunity to grow into delivering customer training.
last updated 46 week of 2026