About this role
Salary: £25,500 - 27,000 per year
Requirements
- Experience in an IT Support, Service Desk, or Helpdesk environment
- Solid knowledge of Microsoft 365 applications and Windows environments
- Experience with Windows Server and networking technologies
- Proactive, solutions-focused approach to problem-solving
- Excellent communication and customer service skills
- Ability to manage multiple tasks and priorities effectively
- Full UK driving licence and access to your own transport
- Desirable: experience with Microsoft Power Apps
- Desirable: Microsoft certifications
- Desirable: BTEC Level 3 in IT or an equivalent qualification
- Desirable: exposure to networking, infrastructure, or managed service environments
Responsibilities
- Diagnose and resolve hardware and software issues
- Provide technical support by phone, remote access, webchat, and in person
- Monitor and maintain computer systems, servers, and networks
- Set up user accounts and profiles for new starters
- Assist with software implementation and user training
- Install and upgrade IT equipment and systems
- Maintain accurate technical documentation
- Support network administration, implementation, and testing
- Assist with the rollout of new applications and technologies
Technologies
- Hardware
- Support
- Microsoft 365
- Network
- Windows
- Office 365
More
We are a well-established, growing IT support provider based in Kings Lynn, with a friendly and supportive team and a diverse client base. The IT Support Consultant role offers a varied workload across multiple clients and technologies, with support provided remotely and onsite. Work is based at our Kings Lynn office, customer sites, and from home as part of a hybrid arrangement. We offer ongoing learning and development, a collaborative team environment, exposure to a wide range of technologies, and career progression opportunities.
last updated 46 week of 2026