About this role
Salary: £55,000 - 60,000 per year
Requirements
- Experience in Solutions Engineering, Implementation, or Technical Customer Success
- Strong understanding of APIs and integrations
- Experience supporting SaaS or technology products
- Excellent communication skills
- Strong problem-solving capabilities
- Startup or scale-up experience preferred
Responsibilities
- Lead customer onboarding projects
- Manage complex implementations and integrations
- Troubleshoot technical deployment issues
- Develop onboarding frameworks and playbooks
- Act as the primary technical contact during onboarding
- Support strategic customer deployments
- Work closely with Product and Engineering teams
- Improve customer adoption and retention
Technologies
- AI
- Support
More
Were a venture-backed AI software company helping organisations automate complex operational workflows. Our Technical Product Success Lead sits between Product, Engineering, and Customer Success, leading onboarding, implementation, and product adoption while developing frameworks and processes to support future team growth. The role is based in Victoria, London, four days per week, with a salary of £60,000–£70,000 plus bonus and equity.
last updated 46 week of 2026