About this role
Salary: £30,000 - 35,000 per year
Requirements
- Strong hands-on Microsoft Intune experience
- Good Microsoft 365 knowledge
- Good Entra ID knowledge
- Windows 10/11 support experience
- Strong customer-facing and communication skills
- Excellent organisation and attention to detail
- Positive attitude and strong work ethic
- Ability to take ownership and work independently
- Calm and methodical approach to problem solving
- Full UK driving licence
- Desirable: Microsoft Autopilot experience
- Desirable: Defender for Business or Defender for Endpoint experience
- Desirable: PowerShell experience
- Desirable: HaloPSA or other PSA experience
- Desirable: NinjaOne or other RMM experience
- Desirable: Networking, Wi-Fi and firewall knowledge
- Desirable: Cyber Essentials or ISO 27001 awareness
- Desirable: Previous MSP experience
- Desirable: Microsoft certifications
- Friendly, approachable and professional with customers
- Confident speaking with users, managers and suppliers
- Motivated self-starter who is reliable and organised
- Comfortable working independently and as part of a team
- Able to explain technical issues in simple language
- Willing to work on-site with customers when required
- Commercially aware and focused on delivering a high-quality service
Responsibilities
- Support Microsoft 365, Windows and end-user devices
- Configure and troubleshoot Microsoft Intune
- Support Entra ID, MFA and Conditional Access
- Deploy devices using Microsoft Autopilot
- Support endpoint security, patching and compliance
- Visit customer sites for support, installations and project work
- Manage support tickets through to resolution
- Communicate clearly with customers and internal teams
- Maintain accurate customer and technical documentation
- Assist with new customer onboarding
- Identify opportunities to automate and improve service delivery
Technologies
- Firewall
- Hardware
- Support
- Microsoft 365
- Microsoft Intune
- PowerShell
- Security
- Windows
- Office 365
More
We are Ballicom, an award-winning global Information Technology company and one of the UKs leading suppliers of IT hardware, software and technology solutions to private and public sector organisations. As our Managed Services capability grows, we are looking for a customer-focused Managed Services Engineer to join our team and help shape the service at an early stage. This is a varied role across remote support, customer sites, Microsoft 365, endpoint management and project delivery. The position is based in Coventry, with hybrid working and regular office and customer-site work; it is not purely desk-based.
Hours are Monday to Friday, covering an 8am–6pm service window. Pay is £30,000–£35,000 per year, and the role is in person. We offer modern Coventry offices, varied support and project work, exposure to Microsoft 365, Intune, Entra ID, security, RMM and automation technologies, training and development, and genuine progression opportunities as our managed services business grows.
last updated 46 week of 2026