About this role
Job summary
We are looking for a compassionate, confident and culturally aware female Link Worker (Arabic) to join our team at Jessop Wing.
You will play a vital role in supporting Arabic-speaking women and their families accessing Obstetrics, Gynaecology and Neonatology (OGN) services. Working closely with midwives, doctors, nurses and other professionals, you will provide high-quality interpretation, advocacy and culturally appropriate support.
You will act as a link between Arabic-speaking communities and the Trust, helping women and families understand their care, access information and make informed choices about their health.
Main duties of the job
Provide accurate face-to-face and telephone interpretation between Arabic and English.
Support patients across clinics, wards and, where appropriate, community settings.
Interpret sensitive and complex information while maintaining confidentiality and professional standards.
Proactively identify Arabic-speaking women who may require language or cultural support.
Provide culturally appropriate health promotion and parent education.
Advocate for women and families where communication or cultural barriers affect their care.
Work closely with the multidisciplinary team and escalate concerns appropriately.
Maintain accurate written and electronic records.
Support the development and translation of patient information and educational resources.
Contribute to cultural safety meetings, staff training, audit, research and service improvement.
About us
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its employees. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
Job description
Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Person Specification
Qualifications
Essential
- Level 3 or above Community Interpreting Qualification or DPSI
- Ability to speak, read and write in English and Arabic to a high standard
Desirable
- Registration with the NRPSI
- Other relevant Level 3 or above qualification i.e. relevant NVQ level 3, Vocational Qualification level 3, AS or A level or other equivalent qualification
- Customer care training
Experience
Essential
- Previous relevant work experience (paid or unpaid) involving interpretation skills
- In-depth knowledge of Arabic-speaking cultures with understanding and lived experiences gained from within the Arabic-speaking community
- Experience of working in healthcare or the voluntary / community sector supporting vulnerable groups
Desirable
- Experience working with pregnant women and / or families
Skills and Knowledge
Essential
- Confidence to facilitate sensitive conversations with a wide range of people
- Willing to facilitate conversations that include difficult or complex issues, including breaking bad news and termination of pregnancy for fetal abnormality
- Excellent listening and communication skills, in English and Arabic, face to face and on the phone
- Computer skills
- Ability to prioritise tasks
- Ability to work effectively under pressure
- Ability to interpret truly and faithfully to the best of their ability without adding or omitting anything
- Motivated and enthusiastic with the ability to inspire and build confidence in prospective parents
- Ability to observe impartiality at all times
Desirable
- Data collection
- Audit of service provision
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Sheffield Teaching Hospitals NHS Foundation Trust
Address
Jessop Wing
Tree Root Walk
Sheffield
S10 2SF
United Kingdom
Employer's website
https://www.sth.nhs.uk (Opens in a new tab)